Robert Spaulding

Dispatcher; Operations Supervisor

Mr. Sparky Of Brew City

04.2024 - 09.2024

Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Directed dispatching, routing, and tracking of 4 fleet vehicles.
Collaborated with ownership to maintain a seamless workflow during shift changes.
Communicated with drivers and personnel to coordinate timely delivery of services and materials.
Trained owners in all areas of operating an electrical contracting business. Assisted in transitioning from Spaulding Electric to Mr Sparky franchise.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Scheduled and organized delivery routes.
Monitored flow of paperwork and directed information to appropriate departments.
Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Analyzed customer feedback and provided solutions to improve customer service.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Received new orders, prepared documentation, and assigned personnel.
Utilized customer feedback to improve customer service.
Assisted in resolving customer complaints and grievances.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Answered phone calls and responded to customer emails.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Resolved conflicts between field units, ensuring smooth operation and team cohesion.
Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Maintained high levels of confidentiality and discretion with sensitive information.
Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Enhanced team morale by fostering supportive and collaborative work environment.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Implemented project management techniques to overcome obstacles and increase team productivity.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Interceded between employees during arguments and diffused tense situations.
Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.

Summary

Overview

Work History

Owner; Sole Proprietor

Dispatcher; Operations Supervisor

Cemetery Manager; Lay Presider

Electrician Lead Hand

Electrical Supervisor

District Manager

Education

Business Ownership & Management

Skills

Timeline

Dispatcher; Operations Supervisor

Cemetery Manager; Lay Presider

Electrician Lead Hand

Electrical Supervisor

District Manager

Business Ownership & Management

Owner; Sole Proprietor

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