Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Robert Spence

Denville,NJ

Summary

Experienced collections and accounts receivable professional with a proven record in leading high-performing teams, implementing strategic financial processes, and providing expert legal testimony. Skilled in financial analysis, customer relations, compliance, and recruitment. Known for reducing collection periods, enhancing efficiency, and developing effective training programs.

Overview

33
33
years of professional experience

Work History

Senior Director, Financial Services

WYNDHAM HOTEL GROUP, LLC.
05.2018 - 07.2024
  • Developed and implemented collections strategies, reducing the average collection period, regularly reporting DSO under 60 days
  • Achieved yearly collection targets of 95% and over $1B in each of the last 2 years
  • Streamlined accounts receivable processes, improving accuracy and efficiency using tools such as Salesforce
  • Conducted financial analysis and prepared reports on the 9,100 accounts for senior management
  • Reported the daily cash collections to upper management and team using data visuals to determine standing in relation to forecasted monthly targets
  • Fostered strong client relationships, negotiating payment plans and settlements within acceptable bad debt levels
  • Ensured compliance with relevant laws and regulations, mitigating risks while working with our audit teams
  • Served as a finance legal witness in depositions, mediations, and court trials, providing expert testimony on identifying amounts owed by clients in license agreements
  • Managed and mentored a team of up to fifteen employees, both in-office and remote, enhancing team performance and cohesion
  • Oversaw recruiting processes, successfully attracting, and retaining top talent
  • Maintained Microsoft Teams Group library of department SOP’s, Reference guides, internal communications, and team collections calendars
  • Created and utilized Salesforce dashboards and reports to assist team members in achieving their monthly incentives and targets
  • Processed approvals of customer ACH payments in Bank of America CashPro monthly
  • Worked with Bank of America 3rd party group ensuring the online payment portal was operational
  • Ensured the integrity of the WHR system by overseeing cash manager balance using Bank of America, Scotiabank, and Barclay’s bank sites for Month-End Close
  • Moved the cash team to check scanners for Scotiabank and Bank of America, saving daily postal expense and reducing DSO
  • Researched and applied unidentified payments reducing count and amounts to below one hundred items and $100K.

Director, Financial Services

WYNDHAM HOTEL GROUP, LLC.
03.2010 - 05.2018
  • Awarded team Constellation Award 2012 for executing a redesigning of the financial services department
  • Presented and trained the Canadian operations call center to triage and resolve the finance teams incoming calls
  • Regularly presented for the Financial Service department at the new owner orientation tradeshow
  • Oversaw the Cash Applications team
  • Analyzed financial data to identify trends and areas for improvement
  • Maintained strong relationships with key clients to facilitate timely payments
  • Negotiated settlements and payment plans to recover outstanding debts.

Senior Manager, Financial Services

WYNDHAM HOTEL GROUP, LLC.
05.2000 - 03.2010
  • Nominated for 2003 Chairman’s Employee Achievement Award for my level of customer service in collections
  • Participated in annual conference to educate and improve franchisee and corporate relationships.

Manager, Financial Services

WYNDHAM HOTEL GROUP, LLC.
07.1998 - 05.2000
  • Managed collection process for 1900 franchised properties foreign and domestic
  • Motivated a team of eight to pursue collections on over $14M in receivables
  • Provided the financial approvals on an $18M loan program.

Supervisor of Credit and Collections

WYNDHAM HOTEL GROUP, LLC.
01.1996 - 07.1998
  • Managed collection process for a growing chain of eight hundred accounts
  • Oversaw a team of collectors.

Collection Analyst

WYNDHAM HOTEL GROUP, LLC.
05.1993 - 01.1996
  • Negotiated, created, monitored, and maintained payments plans
  • Developed process in newly created position
  • Assisted Managers with the collection process.

Account Manager

CREDITEK CORPORATION
09.1991 - 05.1993
  • Managed collections on over one hundred various accounts
  • Negotiated promises and payment arrangements.

Education

Master of Science in Management -

College of St. Elizabeth, Madison NJ
01.2002

Bachelor of Science in Marketing -

Rutgers University, Newark NJ
01.1991

Skills

  • Recruiting and Talent Development
  • Team Leadership/ Coaching/ Mentoring
  • Excel (Pivot Tables, VLOOKUPs, SUMIFS, Data Visuals)
  • Proficient in Oracle, Salesforce Lightening dashboards and report creation
  • Customer Relations and Negotiation
  • Collections Strategy Development
  • Financial Analysis and Reporting (KPI)
  • Compliance and Risk Management

Timeline

Senior Director, Financial Services

WYNDHAM HOTEL GROUP, LLC.
05.2018 - 07.2024

Director, Financial Services

WYNDHAM HOTEL GROUP, LLC.
03.2010 - 05.2018

Senior Manager, Financial Services

WYNDHAM HOTEL GROUP, LLC.
05.2000 - 03.2010

Manager, Financial Services

WYNDHAM HOTEL GROUP, LLC.
07.1998 - 05.2000

Supervisor of Credit and Collections

WYNDHAM HOTEL GROUP, LLC.
01.1996 - 07.1998

Collection Analyst

WYNDHAM HOTEL GROUP, LLC.
05.1993 - 01.1996

Account Manager

CREDITEK CORPORATION
09.1991 - 05.1993

Master of Science in Management -

College of St. Elizabeth, Madison NJ

Bachelor of Science in Marketing -

Rutgers University, Newark NJ

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