Robert Sporillo
North Port,FL
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
18
18
years of professional experience
Work History
Senior Economic Self-Sufficiency Specialist II
Department of Children and Families
09.2012 - 12.2023
- Conducted case reviews for accuracy and proofread customer applications to ensure that benefits are processed correctly
- Shift priorities as instructed by management daily
- Assisted coworkers with questions to directly resolve any customer concerns
- Sent reports outlining essential priorities of the day.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed strong client relationships through consistent communication and attentive service.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Economic Self-Sufficiency Specialist I
Department of Children and Families
08.2011 - 09.2012
- Processed applications for Public Assistance benefits promptly
- Established contact with clients via phone and/or in person to clarify their eligibility for benefits.
- Demonstrated strong problem-solving abilities when faced with challenging situations or unexpected setbacks in client progress towards goals.
- Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
Adult Protective Investigator
Department of Children and Families
02.2011 - 08.2011
- Improved client safety by conducting thorough investigations of reported abuse, neglect, and exploitation
- Reviewed case files, contacted key witnesses, and performed field visits
- Made determinations as to the veracity of client’s safety and well-being
- Conferred with other agencies and medical professionals for evaluations of client’s competency.
- Expedited case resolution by effectively prioritizing high-risk situations and efficiently managing caseloads.
- Elevated team performance through regular communication and collaboration with colleagues and supervisors, sharing expertise and insights from casework experiences.
Economic Self-Sufficiency Supervisor
Department of Children and Families
12.2008 - 02.2011
- Supervised a unit of processors
- Attended daily meetings with managers and discussed primary objectives of the day
- Disseminated main priorities of the daily workload to unit personnel
- Conducted weekly meetings in person with staff
- Assisted workers with case issues and/or customer complaints
- Sending reports frequently ensures that the unit understands its production and accuracy goals
- Adhered to strict guidelines and confidentiality
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities
- Conducted routine inspections to check quality and compliance with established specifications
- Collected, arranged, and input information into database system
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
Senior Economic Self-Sufficiency Specialist II
Department of Children and Families
09.2007 - 12.2008
- Conducted investigations regarding allegations of Public Assistance Fraud
- Performed initial research in office
- Made field visits to determine accuracy of allegations
- Spoke to neighbors to substantiate findings of possible fraud
- Utilized multiple systems for verification of evidence.
- Gathered, organized, and input information into digital database
Economic Self-Sufficiency Specialist I
Department of Children and Families
08.2006 - 09.2007
- Managed a diverse caseload efficiently by utilizing effective time management skills and prioritizing tasks accordingly
- Streamlined processes for better case management, resulting in improved efficiency and client outcomes
- Improved operational effectiveness with the implementation of new tools and techniques in case management practices
- Evaluated program effectiveness through data analysis, identifying areas for improvement to ensure optimal outcomes for clients
- Demonstrated strong problem-solving abilities when faced with challenging situations or unexpected setbacks in client progress toward goals
- Conducted thorough eligibility reviews for public assistance programs, ensuring accurate benefit disbursement
- Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
Child Protective Investigator
Department of Children and Families
05.2006 - 08.2006
- Improved child safety by conducting thorough investigations into allegations of abuse and neglect
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers
- Utilized strong interviewing skills to gather critical information from children, parents, educators, medical professionals, and law enforcement personnel.
- Spoke to neighbors in person to confirm if allegations were valid
- Responsible for being on call, working a rotating schedule with peers, and covering additional cases as needed.
- Developed culturally sensitive approaches when working with diverse populations in order to better understand family dynamics and values
- Managed high caseloads efficiently, prioritizing tasks based on urgency and level of risk to the child
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources
- Devised and implemented safety plans for children suspected as victims of abuse or neglect
- Documented data and completed accurate updates to case records
- Promoted positive outcomes for children by addressing barriers to reunification with their families.
Crime Intelligence Technician – Florida Abuse Hotline
Department of Children and Families
12.2005 - 05.2006
- Processed complex, detailed, confidential, and highly sensitive data using multiple systems
- Provided exceptional customer service by assisting internal and external customers.
- Conducted criminal background checks of subjects in abuse reports
- Assisted protective investigators with critical information
- Entered data into computer system for investigators and caseworkers
- Ensured that reports are assigned within the respective time limits.
- Improved report accuracy by conducting thorough research and cross-referencing multiple sources of information.
Education
Bachelor of Science in Criminology -
Florida State University
Tallahassee, FL12.2004
Skills
- Customer Relations
- Quality Assurance
- Management Collaboration
- Quality Assessment
- Documentation Management
- Expert Problem Solving
- Written Communication/Analytical Skills
- Reliability
- Task Prioritization/Time management abilities
- Attention to Detail
- Relationship Building
- Adaptability and Flexibility
References
Upon Request
Timeline
Senior Economic Self-Sufficiency Specialist II
Department of Children and Families
09.2012 - 12.2023
Economic Self-Sufficiency Specialist I
Department of Children and Families
08.2011 - 09.2012
Adult Protective Investigator
Department of Children and Families
02.2011 - 08.2011
Economic Self-Sufficiency Supervisor
Department of Children and Families
12.2008 - 02.2011
Senior Economic Self-Sufficiency Specialist II
Department of Children and Families
09.2007 - 12.2008
Economic Self-Sufficiency Specialist I
Department of Children and Families
08.2006 - 09.2007
Child Protective Investigator
Department of Children and Families
05.2006 - 08.2006
Crime Intelligence Technician – Florida Abuse Hotline
Department of Children and Families
12.2005 - 05.2006
Bachelor of Science in Criminology -
Florida State University
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