Summary
Overview
Work History
Education
Skills
Timeline
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Robert Spurbeck

Waterloo,IA

Summary

Dynamic and dependable professional with a proven track record at Planet Fitness, adept in customer service and time management. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in task delegation and leveraging strong communication for team efficiency. Achieved significant improvements in workflow and service quality, demonstrating a fast learning and responsibility.

Overview

5
5
years of professional experience

Work History

Front Desk Assistant

Planet Fitness
Cedar Falls, IA
10.2023 - Current
  • Ensured that all security procedures were followed according to company policy.
  • Trained new employees on proper front desk operations and customer service techniques.
  • Welcomed large volume of guests and improved overall customer service.
  • Assisted guests with check-in and checkout procedures, including taking payments for purchases.
  • Cleaned and maintained lobby and gym floor areas, as well as restocking coolers.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

2nd Shift Lead

CON-TROL Container Systems
Waterloo, IA
06.2024 - 11.2024
  • Conducted regular team meetings to communicate targets, updates, and gather feedback.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Ensured safety procedures were followed when operating forklifts.
  • Loaded metal and plastic containers off and or onto trailers for shipment.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Used handheld scanners for warehouse management system compliance.
  • Performed daily equipment checks to verify proper operation and minimize downtime.

Warehouse Forklift Operator

Aerotek
Cedar Rapids, IA
01.2024 - 06.2024
  • Inspected lifts before use to prevent damage to goods.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated with team members to streamline warehouse operations and increase productivity.
  • Checked shipments for damaged or incorrect items.
  • Performed daily equipment checks to verify proper operation and minimize downtime.
  • Used handheld scanners for warehouse management system compliance.
  • Operated forklifts to transport materials between loading, processing, and storage areas.

Closing Team Lead

Super Target
Mason City, IA
09.2019 - 10.2021
  • Ensured compliance with all regulatory requirements related to closings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Directed and coordinated closing team activities to ensure timely completion of tasks.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Assisted in resolving customer disputes or complaints during the closings hours.
  • Communicated regularly with employees regarding their needs throughout the closing process.
  • Ensure that the building is locked up and secure after closing the store before leaving.
  • Managed workflow by assigning tasks appropriately among team members.

Education

High School Diploma -

Mason City High School
Mason City, IA
04-2002

Skills

  • Time management
  • Customer service
  • Task delegation
  • Fast learner
  • Strong communication
  • Dependable and responsible

Timeline

2nd Shift Lead

CON-TROL Container Systems
06.2024 - 11.2024

Warehouse Forklift Operator

Aerotek
01.2024 - 06.2024

Front Desk Assistant

Planet Fitness
10.2023 - Current

Closing Team Lead

Super Target
09.2019 - 10.2021

High School Diploma -

Mason City High School

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Robert Spurbeck