Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Stafford

Albuquerque,NM

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail and transportation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Transit Bus Driver

ABQ Ride
03.2017 - 09.2020
  • Followed all relevant schedules for routes and arrivals.
  • Transported customers to and from [Location].
  • Maintained clean and neat shuttle for passenger comfort.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Aided passengers with disabilities or special needs.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Operated with safety and skill to avoid accidents and delays.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Operated large vehicles in difficult urban and rural conditions.
  • Maintained a clean and comfortable bus environment for improved rider experience.
  • Calculated and collected fares from passengers.
  • Handled conflicts between riders diplomatically, promoting a peaceful atmosphere onboard the bus.

Customer Service Representative

Conn's Home Plus
01.2016 - 03.2017
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assistant Deli Manager

Albertson's
04.2013 - 12.2015
  • Developed pricing strategies to maximize profits while maintaining customer satisfaction.
  • Demonstrated adaptability by adjusting menus and offerings based on seasonal availability or customer preferences.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inventoried food products and associated materials on weekly basis.
  • Oversaw food preparation and monitored safety protocols.

Skycap

Primeflight Aviation Services
03.2011 - 03.2013
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Transport passengers from the ticket counter to there destination gates, help them get through TSA checkpoint.
  • Pickup passengers from there destinated gate and take them down to baggage claim to claim there luggage. Then transport them to curbside to be picked up or too there vehicle in the parking structure.
  • Guaranteed safe transportation between gates by expertly navigating the complexities of airport layout while maneuvering wheelchairs with precision.
  • Escorted handicapped passengers from terminal to aircraft.
  • Provided customers with information on routes, timetables or concourses.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Consistently met high standards of professionalism, adhering strictly to company dress code and grooming policies while representing employer brand positively in public spaces.
  • Answered questions regarding flight schedules, travel routes and arrival times.
  • Excellent communication skills, both verbal and written.

Lead Customer Service Representative

Circle K Corp
08.2009 - 08.2010
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.

Used Car Lot Supervisor

Hertz Car Sales & Car Rental
01.2005 - 05.2009
  • Parked and retrieved cars according to customer needs.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Monitored and secured lot, reporting suspicious activity to management for quick resolution.
  • Provided exceptional service through excellent attention to detail in executing tasks related to vehicle readiness for delivery or test drives.
  • Reduced instances of lost or misplaced keys by implementing a well-organized key management system for all vehicles on the premises.
  • Updated customers on current lot policies and procedures to facilitate compliance.
  • Ensured compliance with company policies and local regulations pertaining to lot capacity limits and parking guidelines.
  • Collaborated with sales and service teams to ensure smooth operations and increased overall efficiency.
  • Coordinated with detailers to ensure vehicles were cleaned and prepared for customer pick-up or showroom display.
  • Conducted regular inspections of the lot to assess cleanliness and organization, taking necessary actions to maintain high standards.
  • Followed safety protocols for personal, guest and automobile safety.
  • Implemented efficient procedures for vehicle movement within the lot, optimizing space usage while minimizing damage risks.
  • Maintained a professional appearance and demeanor at all times, serving as a positive representation of the company to customers and visitors.
  • Paid attention to detail while completing assignments.
  • Delivered services to customer locations within specific timeframes.

Education

Certificate - Real Estate

Central New Mexico Community College
Albuquerque, NM
09.2015

Certificate of Completion in Computer Science - Computer Science And Programming

Albuquerque Job Corps Center
Albuqueque, NM
08.1996

GED -

Albuquerque Job Corps Center
Albuqueque, NM
05.1996

Skills

  • Vehicle Maintenance
  • Time, Mileage, and Fuel Tracking
  • Customer Relations
  • Vehicle Inspection
  • Defensive Driving
  • Passenger Interaction
  • Teamwork orientation
  • Commercial Drivers License CDL
  • Strong Working Relationships
  • Safe Driving
  • Passenger Service and Safety
  • Customer relations skills
  • Critical Thinking

Certification

CDL Class B License

General Knowledge Endorsement

Passenger Endorsement

Airbrake Endorsement

Timeline

Transit Bus Driver

ABQ Ride
03.2017 - 09.2020

Customer Service Representative

Conn's Home Plus
01.2016 - 03.2017

Assistant Deli Manager

Albertson's
04.2013 - 12.2015

Skycap

Primeflight Aviation Services
03.2011 - 03.2013

Lead Customer Service Representative

Circle K Corp
08.2009 - 08.2010

Used Car Lot Supervisor

Hertz Car Sales & Car Rental
01.2005 - 05.2009

Certificate - Real Estate

Central New Mexico Community College

Certificate of Completion in Computer Science - Computer Science And Programming

Albuquerque Job Corps Center

GED -

Albuquerque Job Corps Center

Similar Profiles

CREATE PROFILE
Robert Stafford