Seasoned professional with a robust background in emergency medical services and security operations, notably with Elizabethtown Hospital Transport Team. Excelled in patient care, risk management, and team leadership, achieving significant operational efficiencies and a 100% accuracy rate in emergency drills. Skilled in EMS and fostering strong customer relationships, I bring a proven track record of enhancing service delivery and safety protocols.
Conducted on-site installations, maintenance, and repairs of seat and vehicle fire suppression systems for mass transit, emergency vehicles, and military applications, ensuring compliance with industry standards and safety regulations.
Collaborated with engineering and design teams to troubleshoot and resolve technical issues, enhancing product performance and reliability in high-stress environments.
Trained and mentored junior technicians on installation procedures, safety protocols, and best practices for effective field service operations.
Performed comprehensive inspections and diagnostics on fire suppression systems, recommending upgrades and modifications to optimize functionality and extend service life.
Maintained accurate documentation of service activities, including work orders, compliance reports, and inventory management, contributing to continuous improvement and operational efficiency.
Engaged with clients to provide exemplary customer service, address concerns, deliver technical support, and improve client satisfaction and loyalty.
Participated in product development feedback sessions, utilizing field experience to inform design improvements and enhance user experience.
Implemented preventative maintenance programs, reducing system failures and enhancing safety for vehicle operators and passengers.