ROBERT STAINTON
Ridley Park,PA
Summary
Passionate management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes generating more than $6.5M in comparable sales gain since 2011
Overview
19
19
years of professional experience
Work History
Senior Sales Operations Manager
Swoop
05.2024 - Current
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Mentored junior team members, fostering a positive work environment that promoted professional growth and development.
- Developed strong relationships with key loan supply clients, resulting in increased customer satisfaction and repeat business.
- Collaborated with cross-functional teams to address operational inefficiencies, leading to improved productivity and reduced costs.
- Optimized sales operations by analyzing performance metrics and implementing data-driven improvements.
Supervisor of Sales
Nav Technologies
04.2022 - 03.2024
- Conducted daily call monitoring and weekly 1-on-1 performance evaluations, identifying areas for improvement and implementing necessary action plans for a team of 7.
- Drove a 10-15% monthly increase in team productivity by creating a new multi-channel outbound marketing campaign via Five9 Cloud Contact Software and Salesforce to target a new cold outbound vertical.
- Drove 10% comp sales gain in units and 23% comp sales gain in revenue in 2022 over previous year.
- Coordinated daily and weekly team meetings to discuss progress, training, challenges, and opportunities for growth.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Funding Manager
Nav Technologies
03.2020 - 04.2022
- brokered loan/advance facilities for key initiatives by developing compelling grant proposals and presentations.
- Streamlined application process for increased efficiency and higher success rates in securing funds.
- drove sales through continuous prospecting for new sales opportunities and expert closing of customer process.
- Used CRM software to maintain detailed contact logs and account records.
- Accomplishments: Largest funded deal in Nav history. Most renewed Customer in Nav history. Highest Single Transaction in Nav history.
Store Manager in Training
CVS Pharmacy
11.2018 - 03.2020
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Directed over 20 employees' day-to-day activities and made plans to rectify issues resulting in worst my store health front store score at end of 2018 to best my store health score in 2019
Energy Auditor
SmartWatt Inc
05.2017 - 11.2018
- Directed all sales in two different PECO markets (Delaware and Chester Counties).
- Enhanced energy efficiency by conducting comprehensive audits and identifying improvement opportunities.
- Reduced clients'' energy costs through tailored recommendations for upgrades and retrofits.
- Set up contracts, negotiated rates and worked out service terms.
Funding Manager
Bizlender LLC
01.2016 - 05.2017
- Manage a portfolio of 1,400 accounts leading to over $3M in sales.
- Prospect and conduct sales calls with business executives and directors throughout the country.
- Prioritize daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Negotiate prices, terms of sales and service agreements.
General Store Manager
Footlocker Inc
10.2005 - 01.2016
- Directed Customer First Program, which boosted Top Line Revenue by more than 30%.
- Earned the company Sales Leadership Award in 2011, 2012, 2013, 2014, 2015 Top Dollar Gain in 2012, 2014 Surpassed revenue goals in twenty consecutive quarters.
- Hired, trained and developed 150 sales representatives over a 10 year period, including 8 store managers, which added to our district's succession planning goals for future growth.
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
- Directed daily, weekly and monthly coaching, counseling and feedback sessions.
- Supervised a sales force of 40 sales associates.
Education
West Chester University of Pennsylvania
West Chester, PA2006
Monsignor Bonner High School
Drexel, PA2001
Skills
- Accomplished Manager
- Sales Coaching and mentoring
- Team training
- Prioritizing workflows
- B to B sales
- Proficient in G-Suite and Office
- Proficient in Salesforce
- Proficient in Five9
Timeline
Senior Sales Operations Manager
Swoop
05.2024 - Current
Supervisor of Sales
Nav Technologies
04.2022 - 03.2024
Funding Manager
Nav Technologies
03.2020 - 04.2022
Store Manager in Training
CVS Pharmacy
11.2018 - 03.2020
Energy Auditor
SmartWatt Inc
05.2017 - 11.2018
Funding Manager
Bizlender LLC
01.2016 - 05.2017
General Store Manager
Footlocker Inc
10.2005 - 01.2016
West Chester University of Pennsylvania
Monsignor Bonner High School
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