Summary
Overview
Work History
Education
Skills
Timeline
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ROBERT STAMPF

Payson,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Players Club Representative

Mazatzal Hotel & Casino
12.2022 - Current
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Rehab Technician

State Of Arizona
06.2019 - 11.2021
  • Established collaborative relationships with patients through consistent and meaningful communication.
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Communicated with health and community partners to expedite services for new and existing customers.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.

Purchasing Technician

State Of Arizona
05.2018 - 05.2019
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Utilized software to order, track and invoice product shipments.
  • Managed database of vendor details and pricing information to maintain organization.
  • Provided accurate and up-to-date records of leading procurement procedures.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Director of Purchasing

Buffalo Thunder Resort & Cities Of Gold Casinos
01.2012 - 06.2015
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Monitored and evaluated vendor performance to determine compliance with quality standards.
  • Used [Software] to authorize and monitor purchase orders and consumables.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Conducted regular research to identify trends and cost saving opportunities.
  • Generated reports, documents and analysis in [Software] for senior management review and approval.
  • Implemented policies to reduce cost and eliminate waste.
  • Contacted location managers and department supervisors to assess requirements.
  • Wrote standard operating procedures for department.

Purchasing Manager

Santa Ana Star Casino
09.2012 - 01.2013
  • Purchased new products and oversaw inventory stocking and availability.
  • Sourced vendors, built relationships, and negotiated prices.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Monitored and evaluated vendor performance to determine compliance with quality standards.
  • Used [Software] to authorize and monitor purchase orders and consumables.
  • Implemented policies to reduce cost and eliminate waste.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Adjusted procedures to maximize department effectiveness.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.

Purchasing & Warehouse Manager

Carson Valley Inn
01.2003 - 06.2012
  • Maintained complete documentation and records of all purchasing activities.
  • Checked items received against items ordered by verifying receipts.
  • Negotiated with suppliers, vendors and other representatives.
  • Maintained and reviewed computerized records of items purchased and costs associated with purchases.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Researched suppliers based on availability, quality, selection and price.
  • Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Performed monthly reconciliation of open purchasing orders.
  • Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
  • Managed and maintained purchase orders and invoices.

Education

Associate of Applied Science - Criminal Justice

William Rainey Harper College
Palatine, IL
06.1978

Skills

  • Identifying Client Goals
  • Business Growth
  • Current Events
  • Document and Records Management

Timeline

Players Club Representative

Mazatzal Hotel & Casino
12.2022 - Current

Rehab Technician

State Of Arizona
06.2019 - 11.2021

Purchasing Technician

State Of Arizona
05.2018 - 05.2019

Purchasing Manager

Santa Ana Star Casino
09.2012 - 01.2013

Director of Purchasing

Buffalo Thunder Resort & Cities Of Gold Casinos
01.2012 - 06.2015

Purchasing & Warehouse Manager

Carson Valley Inn
01.2003 - 06.2012

Associate of Applied Science - Criminal Justice

William Rainey Harper College

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