ROBERT STAMPF
Payson,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Players Club Representative
Mazatzal Hotel & Casino
12.2022 - Current
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Rehab Technician
State Of Arizona
06.2019 - 11.2021
- Established collaborative relationships with patients through consistent and meaningful communication.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Communicated with health and community partners to expedite services for new and existing customers.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Purchasing Technician
State Of Arizona
05.2018 - 05.2019
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Utilized software to order, track and invoice product shipments.
- Managed database of vendor details and pricing information to maintain organization.
- Provided accurate and up-to-date records of leading procurement procedures.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Director of Purchasing
Buffalo Thunder Resort & Cities Of Gold Casinos
01.2012 - 06.2015
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Used [Software] to authorize and monitor purchase orders and consumables.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Conducted regular research to identify trends and cost saving opportunities.
- Generated reports, documents and analysis in [Software] for senior management review and approval.
- Implemented policies to reduce cost and eliminate waste.
- Contacted location managers and department supervisors to assess requirements.
- Wrote standard operating procedures for department.
Purchasing Manager
Santa Ana Star Casino
09.2012 - 01.2013
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Used [Software] to authorize and monitor purchase orders and consumables.
- Implemented policies to reduce cost and eliminate waste.
- Progressed through various purchasing, warehousing and leadership roles.
- Adjusted procedures to maximize department effectiveness.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
Purchasing & Warehouse Manager
Carson Valley Inn
01.2003 - 06.2012
- Maintained complete documentation and records of all purchasing activities.
- Checked items received against items ordered by verifying receipts.
- Negotiated with suppliers, vendors and other representatives.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Researched suppliers based on availability, quality, selection and price.
- Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Performed monthly reconciliation of open purchasing orders.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Managed and maintained purchase orders and invoices.
Education
Associate of Applied Science - Criminal Justice
William Rainey Harper College
Palatine, IL06.1978
Skills
- Identifying Client Goals
- Business Growth
- Current Events
- Document and Records Management
Timeline
Players Club Representative
Mazatzal Hotel & Casino
12.2022 - Current
Rehab Technician
State Of Arizona
06.2019 - 11.2021
Purchasing Technician
State Of Arizona
05.2018 - 05.2019
Purchasing Manager
Santa Ana Star Casino
09.2012 - 01.2013
Director of Purchasing
Buffalo Thunder Resort & Cities Of Gold Casinos
01.2012 - 06.2015
Purchasing & Warehouse Manager
Carson Valley Inn
01.2003 - 06.2012
Associate of Applied Science - Criminal Justice
William Rainey Harper College
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