Robert Standifer
Rancho Cordova,CA
Summary
Seasoned Route Sales Representative and CLASS B Truck Driver with excellent communication skills and more than 25 years of experience. Trained in Dreyers/Nestle salesmanship with extensive expertise in Ice Cream and Pizza. I am a focused Route Sales Representative well-known for turning problematic accounts into long term customers; also detailed, quick-paced and a true team player. I am pursuing a new sales-driven role where a genuine personality and a propensity to maintain an EXCELLENT relationship with my customers. My rapport is Legendary. Please note Sunbelt was acquired by Dreyers, and Dreyers was acquired by Nestle on those dates in which it looked like I started new jobs. My time worked did transfer over.
Overview
32
32
years of professional experience
Work History
Delivery Driver
East Penn Manufacturing Co
West Sacramento, CA
07.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
Route Sales Associate
Jeff and Tony's
Riverside, CA
12.2019 - 05.2020
- Delivered frozen product with a Class B truck, merchandised and ordered for the next delivery. I have a Class B CDL with NO RESTRICTIONS. I also have valid Dot Medical card.
- Immediately addressed problems with customers to promote speedy resolution
- Displayed products properly at customer sites and according to company specifications and policies
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
- Implemented policies and procedures across warehouse and shipping platforms.
Route Sales Representative
Nestle USA
Rialto, CA
11.2011 - 11.2019
- Delivered ice cream and pizza on time and on the correct days with a CLASS B truck. I have a CLASS B CDL with NO RESTRICTIONS. I also have a valid DOT Medical card. Maintained positive relationships with customers through professional salesmanship
- Displayed products properly at customer sites and according to company specifications and policies
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
- Immediately addressed problems with customers to promote speedy resolution
- Managed product transitions from warehouse to customer site, loading and unloading
- Upheld client satisfaction by designing accurate and detailed timelines for Sales Promotions and alerting clients of changes
- Serviced accounts on regular basis to propose new products or services and maximize revenue
- Trained new recruits including potential sales managers in a supervisory role
- Maintained account information accuracy by communicating frequently with account executives
- Educated clients on new Nestle products to maintain high standards of client service
- Achieved Salesperson Of The Year award in 2009
- Maintained positive attitude and diplomacy when dealing with customers and other team members
- Drove more than 100 miles per day to serve as many as 15 customers per month across the High Dessert; Victorville, Hesperia, Barstow
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
Route Sales Representative
Dreyers Grand Ice Cream
Houston, TX
01.2000 - 11.2011
- Delivered frozen product with a Class B truck; also merchandised and ordered for the next delivery
- Labeled products, rotated stock and fronted merchandise for appealing display
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Scanned shelves and product cases to locate expired, outdated and spoiled items
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
- Displayed products properly at customer sites and according to company specifications and policies
- Stayed in open communication with existing customers to offer immediate access to new products
Route Sales Representative
Sunbelt Distributors
Houston, TX
04.1993 - 12.1999
- Delivered Ice Cram with a Class B Truck and processed all sales transactions, achieving high levels of account growth and retention via quality service
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase
- Stayed in open communication with existing customers to offer immediate access to new products
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders[
- Represented wide range of products, including Ben & Jerry's Ice cream, Dreyers Ice Cream, and Nestle ice cream novelties
Education
High School Diploma -
Cy-Fair High School
Cypress, TXComputer And Information Sciences
Lone Star College System
Spring, TXSkills
- Safe vehicle operation with company owned vehicles: CDL Class B Trucks
- Merchandising expertise
- Brand management
- Client rapport
- Experienced with Microsoft Word, Access, Excel, and Powerpoint
- Experienced with Apple IOS
- Product presentation
- Product displays
Timeline
Delivery Driver
East Penn Manufacturing Co
07.2020 - Current
Route Sales Associate
Jeff and Tony's
12.2019 - 05.2020
Route Sales Representative
Nestle USA
11.2011 - 11.2019
Route Sales Representative
Dreyers Grand Ice Cream
01.2000 - 11.2011
Route Sales Representative
Sunbelt Distributors
04.1993 - 12.1999
High School Diploma -
Cy-Fair High School
Computer And Information Sciences
Lone Star College System