Robert Stanley
North Wilkesboro,NC
Summary
Dedicated Supervisor well-versed in satisfying customers with exceptional service and support. With 9 years of experience, I bring a strong foundation in customer service and leadership coupled with a passion for technology. With experience managing frontline operations and a knack for troubleshooting, I am well-equipped to excel in this new technical capacity. Eager to leverage my expertise in customer engagement and problem-solving to deliver exceptional service and contribute to the technical team's success at Spectrum.
Overview
8
8
years of professional experience
Work History
Front End Service Team Lead
Walmart
07.2020 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Handled cash register operations accurately, ensuring proper cash handling procedures were followed at all times.
- Supported visual merchandising efforts by creating attractive displays that showcased featured products and promotions effectively.
- Ensured compliance with all company policies, procedures, and safety regulations for a secure working environment for both staff members and customers alike.
- Improved employee morale through regular communication of expectations, goals, and performance feedback.
Overnight Customer Service Manager
Walmart
09.2017 - 07.2020
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Reduced customer wait times with a proactive approach to managing queues, prioritizing tasks, and delegating responsibilities.
- Collaborated with daytime management team to ensure seamless transitions between shifts and maintain high levels of customer service.
- Implemented loss prevention strategies during overnight hours to minimize theft occurrences and protect store assets.
- Provided prompt resolution of store maintenance issues during the night shift by liaising with appropriate departments.
- Maintained a thorough knowledge of company policies, procedures, and products in order to effectively train and support the overnight team.
Stocking Associate
Walmart
10.2015 - 09.2017
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
- Expedited the unloading process from delivery trucks, minimizing delays in product availability on the sales floor.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
Education
High School Diploma -
North Wilkes High School
Hays, NC06.2012
Skills
- Store operations
- Task Delegation
- Multitasking proficiency
- Customer Service
- Interpersonal Communication
- Attention to Detail
- Analytical Thinking
- Problem-solving abilities
- Adaptability
- Reliability
Hobbies
- Experience with using/making Proxmox based servers
- Repairing broken electronics
- Replacing SMD components
- Micro Soldering
Timeline
Front End Service Team Lead
Walmart
07.2020 - Current
Overnight Customer Service Manager
Walmart
09.2017 - 07.2020
Stocking Associate
Walmart
10.2015 - 09.2017
High School Diploma -
North Wilkes High School
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