Robert Staurowsky
Loveland,CO
Summary
Knowledgeable Cannabis Concierge with experience in patient education, product recommendation and inventory management. Possess strong customer service skills, demonstrating empathy, active listening and effective communication. Have made significant contributions in improving customer satisfaction levels by providing accurate information about cannabis products and their usage. Skilled at maintaining compliance with all local, state, and federal cannabis laws. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Elite Organics
Fort Collins, CO
08.2021 - 08.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and service
- Explained the benefits of different cannabis products to customers in order to help them find the best option for their needs.
- Provided exceptional customer service to cannabis customers, answering questions and addressing concerns.
- Created a comfortable atmosphere for customers by engaging in conversation and providing helpful advice.
- Performed cashier duties such as processing payments, issuing receipts, and counting back change.
- Collaborated with management to develop creative ways to increase sales and promote cannabis products.
- Conducted quality control checks on all incoming shipments of cannabis products.
- Developed promotional materials such as flyers, signs, brochures., to advertise specials or upcoming events related to cannabis products.
- Maintained cleanliness in the retail store area by dusting shelves, sweeping floors, emptying trash cans.
- Demonstrated knowledge of applicable laws regarding sale of cannabis products in order to ensure compliance with regulations.
- Researched new trends in the industry and kept abreast of changes in state laws related to cannabis use.
- Processed orders from online customers quickly and accurately while ensuring that all information was accurate before shipment.
- Responded promptly and professionally to customer inquiries via phone or email about availability of specific items or general questions about our services.
- Served as a point of contact between customers and other departments within the organization when needed.
- Assisted with training new employees on company policies and procedures related to selling cannabis products.
- Adhered strictly to safety protocols while handling hazardous substances associated with working in a dispensary environment.
- Monitored security cameras throughout the store premises at all times while on duty.
- Participated actively in team meetings discussing strategies for improving customer experience.
- Prepared detailed reports summarizing daily transactions including total sales figures and stock levels.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Created price tags and merchandise signs for new items.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Operated cash registers and processed transactions including sales, returns, and exchanges..
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Assisted in the preparation and execution of physical inventory counts.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Cross-sold products and services to increase average transaction value.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Chef
The Birchrunville Store Café
Birchrunville, Pa
09.2005 - 08.2018
- Company Overview: French-Italian fine dining
- Responsible for opening and closing kitchen operations consisting of ensuring proper set up, daily equipment checks, kitchen cleanliness and readiness for the chef
- Assisted head chef in plating, cooking, and day-to-day kitchen operations
- Worked pantry; Assembled desserts, appetizers, and other dishes for service
- Maintained inventory of restaurant including produce, meats, and dry storage
- Properly followed all food safety precautions which included carefully keeping track of expiration dates, storage levels and ensuring that only fresh product was served
- Special Event management that included event preparation, set up, excellent service, and assistance to the chef
- French-Italian fine dining
General Manager
The Goal Line Pub
West Chester, Pa
12.2016 - 01.2018
- Responsible for all menu and recipe development in BOH and FOH areas, including menu pricing, portion control and cost adherence
- Developed and maintained graphic designs, food menus, and drink menus.
- Responsible for kitchen design and purchasing of equipment to coincide with representation and execution of our menu and prep
- Responsible for obtaining and creating all food/vendor accounts
- Responsible for hiring and training staff in all areas of FOH and BOH; utility, prep cooks, line cooks, kitchen management, servers, hosts, bartenders, food runners, expo, etc
- Developed and maintained rosters for kitchen, management, and front-of-house teams.
- Responsible for ordering goods; food, dry storage, liquor & beer, etc
- Responsible for running FOH & BOH operations simultaneously while delegating management and staff with day to day tasks
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Sous Chef- Kitchen Manager
Victory Brewing Company
Downingtown, Pa
10.2015 - 12.2016
- Constant attention to hazard control points to ensure safe and sanitary food handling practices and adherence to health and safety regulations
- Monitor all subordinate kitchen staff with respect to upholding all safe food handing and preparation standards
- Inventory management and supplies procurement
- Receiving and managing all perishable and disposable items
- Monitor all subordinate kitchen staff with respect to proper inventory control
- Conduct daily line ups, cleaning, cooking and line set schedules
- Assist with orientation and training for BOH staff
- Supervision of all subordinate BOH staff
- Mentoring and training
- Hold pre-shift meetings to ensure efficiency and solid communication
- Hold all subordinate staff members accountable for any infractions, issuing disciplinary direction with or without supervisor involvement
- Reporting to and maintenance of Manager Daily Log
- Reporting all relevant restaurant activities and situations to supervisor
- Attention to and supervision of all incoming and outgoing communication to and from kitchen
- Maintain role of manager tasked with opening and closing restaurant as scheduled
- Take appropriate, immediate action in response to emergency situations
- Follow Company protocols in emergency medical situations
- Follow Company protocols in life safety situations
- Adhere to Company policies when addressing customer complaints
- Constantly maintain composure, civility and professionalism in all work situations
Head Chef- Kitchen Manager
Timothy's American Fare, Sports & Spirits
Pa
03.2015 - 10.2015
- Responsible for all opening and closing procedure
- Responsible for ensuring proper food handling, safety, quality and sanitation
- Responsible for setting daily prep pars and overseeing all production levels
- Responsible for placing and receiving all food, paper, beverage and small ware orders
- Responsible for maintaining acceptable food cost variances
- Responsible for scheduling all BOH employees and maintaining proper labor cost
- Responsible for adherence of product and declining budgets
- Responsible for organizing, prepping and executing all parties both in house and off premises
- Responsible for interviewing, hiring and training all BOH employees
- Responsible for menu development
Head Chef-Sous Chef
Molly Maguire's
Downingtown, Pa
10.2013 - 11.2014
- Responsible for all opening and closing procedure
- Responsible for ensuring proper food handling, safety, quality and sanitation
- Responsible for setting daily prep pars and overseeing all production levels
- Responsible for placing and receiving all food, paper, beverage and small ware orders
- Responsible for monthly inventory and maintaining acceptable food cost variances
- Responsible for scheduling all BOH employees and maintaining proper labor cost
- Responsible for timely input of all invoices to ensure adherence to declining budgets
- Responsible for organizing, prepping and executing all parties both in house and off premises
- Responsible for interviewing, hiring and training all BOH employees as well as proper execution of all new hire paperwork
- Responsible for menu development
Education
CMAA/CEHRS -
Delaware County Community College
01.2019
Tattoo Apprenticeship -
M&M Tattooing
Downingtown, Pa01.2013
Piercing Apprenticeship -
M&M Tattooing
Downingtown, Pa01.2011
Fine Arts -
Kutztown University
Kutztown, Pa01.2007
High School -
Downingtown East High School
Exton, Pa01.2007
Skills
- Customer Support Expertise
- Proficient in Scheduling Software
- Order Management
- Inventory Management
- Detail-Oriented Approach
- Staff Development
- Effective Communication
- Effective Organization
- Timely Project Completion
- Personable
- Policy administration
- Project Management
- Regulatory Compliance
- Operations Management
- Multitasking Abilities
- Negotiation and conflict resolution
- Staff training
- Cost reduction
- Marketing Management
- Adaptable Learner
- Effective Leadership
- Project management
- Effective Issue Resolution
- Constructive Outlook
- Passion
- Integrity
- Recruiting and interviewing
- Financial records oversight
- Point of sale systems
Certification
- Servsafe- Manager/food handling
- Chester County Health Department Food Manager
- RAMP Owner/Manager certification
- Certified Medical Administrative Assistant
- Certified Electronic Health Record Specialist
References
- Keeli Pfeiffer, (970) 372-9650
- Jake Harris, (610) 733-6889
- Lee Vick, (267) 979-2467
Timeline
Manager
Elite Organics
08.2021 - 08.2022
General Manager
The Goal Line Pub
12.2016 - 01.2018
Sous Chef- Kitchen Manager
Victory Brewing Company
10.2015 - 12.2016
Head Chef- Kitchen Manager
Timothy's American Fare, Sports & Spirits
03.2015 - 10.2015
Head Chef-Sous Chef
Molly Maguire's
10.2013 - 11.2014
Chef
The Birchrunville Store Café
09.2005 - 08.2018
CMAA/CEHRS -
Delaware County Community College
Tattoo Apprenticeship -
M&M Tattooing
Piercing Apprenticeship -
M&M Tattooing
Fine Arts -
Kutztown University
High School -
Downingtown East High School
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