Robert St.Denis
Argyle,NY
Summary
Proven leader in operational excellence and business growth, adept at sales management and fostering team adaptability. At Schwan's Home Service, I spearheaded the expansion of a new depot, driving sales from $936,000 to over $2 million in under four years, showcasing exceptional business development skills and a commitment to maximizing efficiency and customer satisfaction.
Overview
34
34
years of professional experience
Work History
Assistant Manager
Yelloh (Formally known as Schwan's
Saratoga Springs, NY
08.2016 - 12.2024
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assisted the general manager and route representatives to achieve depot and personal sales goals.
- Supported the warehouse manager in all tasks when needed, including unloading incoming products from tractor trailers. Load trucks, inventory the freezer, and trucks once a month.
- Filled in for the manager and salespeople when they were on vacation.
- Trained all new employees coming into the depot for DOT route salesperson positions.
- In my position, I also assisted 10 other depots in 5 states, helping in any way needed.
Warehouse Manager
Schwan's Home Service
Saratoga Springs, NY
01.2013 - 07.2016
- Warehouse Manager for three depots: Saratoga Springs, NY; Rutland, VT; Bellows Falls, VT.
- Managed all warehouse day-to-day operations.
- Inventory control for trucks and freezers, loading of trucks daily, and unloading semi-tractor trailers with incoming products.
- Scheduling all repairs and maintenance for route trucks, freezers, and depots.
- Working with vendors, corporate, and managers of depots to achieve maximum efficiency (less downtime).
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Ensured that all DOT and OSHA standards were met, and all documents were filed correctly.
Excellence Route Manager
Schwan's Home Service
Saratoga Springs, NY
07.2005 - 12.2012
- Worked with a partner on a route system that ran six days a week (week 1 worked Monday, Tuesday, Friday, and Saturday). Week two (worked Wednesday, Thursday.)
- Organized delivery routes according to customer needs and preferences.
- Monitored inventory levels in order to anticipate customer needs and adjust routes accordingly.
- Worked with the manager and partner to build new customers to achieve and exceed a sales goal of 12,000 per week.
- We covered our own vacations.
- Kept the truck clean and organized inside and out for maximum safety and inventory control.
General Manager
Schwan's Home Service
Rutland, VT
01.2002 - 07.2005
- Open up a new depot, growing sales from $936,000 in the first year to $2,080,000 in less than four years.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly, while maintaining high quality standards of service.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Worked closely with my warehouse manager to schedule repairs and maintenance on trucks and the facility, also assuring that all DOT and OSHA concerns were taken care of, and documentation was filed appropriately.
General Manager
Schwan's Home Service
Saratoga Springs, NY
01.1995 - 01.2002
- Opened up a new depot (Saratoga Springs, NY, North).
- Recruited, interviewed and hired qualified staff for open positions.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Implemented employee recognition programs to motivate staff members toward achieving Depot and personal sales goals.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Train with route managers on the road to maximize sales growth.
Route Sales Representative
Schwan's Home Service
Malone , NY
04.1991 - 12.1994
- I took over a route, doing $700 per day. In less than four years, I grew the route's daily average to $1,550.
- Organized routes to obtain maximum efficiency, to build more customers, and at the same time control miles driven for better profitability.
- Provided excellent customer service by showing the new product at the door and having good product knowledge.
- Resolved any customer complaints promptly and professionally.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Collected money, provided change and performed nightly deposits,
Education
High School Diploma -
Franklin Academy
Malone, NY06-1985
Skills
- Sales management
- Recruiting and interviewing
- Operation Management
- Business development
- Fleet Management
- Employee scheduling
- certified DOT trainer
- Employee performance evaluation
- Inventory management
- Adaptability and flexibility
Accomplishments
1994 head table top sales person in division and region #1 in seven states. took promotion to general manager,
1991 - 2019 ( 9 years chairman's club ) as well as multiple sales awards in executive , vise presidents , and presidents clubs
achieved safety awards 29 out of 33 years with company
1999 profit context runner up.
2003 top in division Rutland VT sales company ( Pizza Contest )
2004 Win trip to all expenses paid to the BRICK YARD 400 based on sales and profitability.
Languages
English
Professional
Canadian French
Elementary
Technology
- outlook
- microsoft office
- word
- concur
- UKG
- Power BI
Timeline
Assistant Manager
Yelloh (Formally known as Schwan's
08.2016 - 12.2024
Warehouse Manager
Schwan's Home Service
01.2013 - 07.2016
Excellence Route Manager
Schwan's Home Service
07.2005 - 12.2012
General Manager
Schwan's Home Service
01.2002 - 07.2005
General Manager
Schwan's Home Service
01.1995 - 01.2002
Route Sales Representative
Schwan's Home Service
04.1991 - 12.1994
High School Diploma -
Franklin Academy
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