Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Robert Stedeford

Cumming,GA

Summary

Dedicated and highly skilled healthcare expert with multiple years of experience in the screening industry. Proven ability to develop and implement healthcare screening products and policies to improve turnaround times for quicker hiring. Results-driven Customer Success Representative known for unparalleled productivity and efficiency in task completion. Specialize in client relationship management, product knowledge expertise, and issue resolution strategies. Excel in communication, empathy, and adaptability to meet diverse customer needs, and foster long-lasting relationships. Possess strong problem-solving skills to navigate challenges effectively, and ensure customer satisfaction.

Overview

15
15
years of professional experience

Work History

Customer Success Representative

Cisive/PreCheck
08.2022 - Current
  • Healthcare expert supporting our 2 largest Healthcare accounts
  • Created steps to reduce TAT for hiring purposes for our client
  • This reduced the overall cost of the hiring process for our company and our clients
  • Proactively identifying issues before they arise and resolving customer complaints or challenges efficiently
  • Offering proactive support to ensure customers are using the product efficiently
  • This might involve checking in with customers, answering questions, troubleshooting issues, and providing resources

Loan Consultant

Loan Depot
06.2021 - 08.2022
  • Worked on a team which closed over $2 Million a month in loans
  • Created and took loan application and processed them through closing
  • Created a process for the team to maximize production

Customer Success Specialist

First Advantage
05.2013 - 06.2021
  • Success Management
  • 7 plus years in a customer success support role
  • Solved and solutioned multiple client issues from technical to administrative
  • Worked closely with internal teams to locate and execute answers to various tasks and questions
  • Managed over 40-70 accounts at one time through the application process to a Go live
  • Work on a wide range of Enterprise Accounts
  • These range from $50k to over 6 Million dollar accounts
  • I have been driving new ways to better implement a client’s book of business while keeping the client informed of new opportunities and cost saving measures
  • Consistently reviewed process workflow to decrease turnaround times
  • Researched the causes of the inconsistent processing requests
  • This accomplished a quicker process that in turn increased the flow of revenue for the organization
  • Management
  • Managed a small international onboarding team getting them ramped up to be a self-sufficient team
  • Conducted meetings and reviews of the team to review best practices and processes to become fully functional
  • Regularly keep the sales team informed of changes and updates in the approval process
  • Increased workflow by implementing techniques to maximize production to meet goals

Account Support Analyst

LexisNexis
03.2010 - 03.2013
  • Implemented Process level programs: Took out many unnecessary steps in order to improve processing time and efficiency
  • Data Analysis & Reporting: Monitor account activity, generate reports, and identify trends to improve service
  • Process Improvement: Suggest and implement improvements to account management processes

Education

BBA - Marketing

Georgia Southern University
Statesboro, GA
05-1999

Skills

  • Strategic Planning
  • Data Research
  • Client Relations
  • Sales & Revenue Growth
  • Salesforce
  • Microsoft office expertise
  • Building rapport
  • Adaptive team player
  • Problem-solving
  • Customer service
  • Video-Conferencing
  • Client onboarding
  • CRM software

Affiliations

  • Avid Tennis Player

References

References available upon request.

Timeline

Customer Success Representative

Cisive/PreCheck
08.2022 - Current

Loan Consultant

Loan Depot
06.2021 - 08.2022

Customer Success Specialist

First Advantage
05.2013 - 06.2021

Account Support Analyst

LexisNexis
03.2010 - 03.2013

BBA - Marketing

Georgia Southern University

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Robert Stedeford