Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Timeline
Generic

Robert Stein

Windermere

Summary

Dynamic Senior Manager specializing in risk management and loss prevention. Adept at leading teams, developing strategic initiatives, and conducting thorough risk assessments. Committed to fostering a culture of safety and operational excellence within organizations.

Overview

29
29
years of professional experience

Work History

Corporate Senior Manager of Risk & Loss Prevention

Exploria Resorts
Clermont
09.2018 - Current
  • Conducted risk analyses to manage organizational risk profile, form reliable control systems and monitor legal issues.
  • Provided guidance and advice on how to handle high-risk situations appropriately.
  • Performed periodic reviews of existing systems, processes, and procedures in order to minimize potential risks.
  • Identified, assessed, and reported on risk management issues.
  • Facilitated communication between different teams within the organization regarding risk assessment activities.
  • Developed training programs for staff on risk management processes and best practices.
  • Investigated any incidents related to possible breaches of security or other risks.
  • Reported findings on risk exposures to senior executives and board of directors.
  • Maintained risk identification programs to reduce potential losses from workers' compensation and general liability insurance issues.
  • Identified hazardous materials in facilities, disposing of waste according to regulations.
  • Participated in division safety and security meetings and joint safety task force meetings.
  • Implemented loss control measures to protect workers and mitigate workplace hazards.
  • Conducted regular reviews of risk management practices to identify areas for improvement.
  • Trained staff on loss prevention protocols and emergency response procedures.
  • Collaborated with law enforcement on theft investigations and recovery efforts.
  • Implemented technology solutions for monitoring inventory and suspicious activities.
  • Analyzed data to detect patterns in loss trends and recommend improvements.
  • Led team meetings to discuss ongoing loss prevention initiatives and updates.
  • Conducted regular audits to identify areas of vulnerability for physical security breaches.
  • Provided guidance on legal issues related to asset protection matters.
  • Coordinated investigations of internal theft cases, identified potential perpetrators, and determined corrective actions.
  • Supervised a team of Loss Prevention Officers in their daily duties.
  • Analyzed data from video surveillance systems to detect patterns of theft or fraud activity.
  • Evaluated current security operations and personnel to detect areas in need of improvement.
  • Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
  • Served as a liaison between the organization's leadership team and law enforcement agencies during criminal investigations or civil litigation proceedings involving the company.

Loss Prevention Manager

Embassy Suites Orlando - Lake Buena Vista South
Kissimmee
07.2012 - 05.2017
  • Trained staff on loss prevention protocols and emergency response procedures.
  • Developed loss prevention strategies to protect company assets and minimize theft.
  • Collaborated with law enforcement to investigate theft incidents and recover stolen property.
  • Reviewed surveillance footage to detect suspicious activities and prevent losses.
  • Maintained documents of all loss prevention activity.
  • Developed security policies to protect company assets and personnel.
  • Oversaw daily security operations and ensured compliance with regulations.
  • Implemented training programs for security staff on emergency response procedures.
  • Managed incident reports and coordinated investigations of security breaches.
  • Led cross-departmental meetings to address security concerns and strategies.
  • Kept staff aware of security and safety concerns with regular meetings and drills.
  • Evaluated current security operations and personnel to detect areas in need of improvement.
  • Managed budgets related to security operations including staffing costs, equipment purchases.

Assistant Director of Loss Prevention

Caribe Royale Resort
Orlando
12.2009 - 07.2012
  • Collaborated with leadership to develop strategic initiatives and operational plans.
  • Managed project timelines and resources to ensure successful execution of programs.
  • Facilitated communication between departments to align goals and objectives.
  • Led training sessions to enhance team skills and promote best practices.
  • Conducted regular assessments of team performance to identify areas for improvement.
  • Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
  • Provided guidance to departmental staff in resolving customer complaints.
  • Ensured compliance with safety regulations among all personnel.
  • Monitored staff performance, provided feedback and conducted annual reviews.
  • Implemented policies and procedures to ensure compliance with federal, state and local laws.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Guest Service Manager

Walt Disney World Resort
Lake Buena Vista
03.1996 - 09.2009
  • Oversaw daily guest service operations for a leading hospitality company.
  • Implemented service standards to improve guest satisfaction levels.
  • Resolved guest complaints efficiently to ensure positive experiences.
  • Coordinated team schedules to maintain optimal service coverage.
  • Conducted regular staff meetings to communicate updates and expectations.
  • Analyzed guest feedback to identify areas for service improvement.
  • Provided support with day-to-day operational issues related to guest services.
  • Identified areas of improvement in order to maximize efficiency of operations.
  • Monitored customer service operations to ensure quality standards were met.
  • Collaborated with other departments within the organization to ensure smooth functioning of operations.
  • Maintained accurate records of all guest interactions, inquiries and complaints.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Resolved conflicts between customers and staff in a timely manner.
  • Conducted regular performance reviews for guest service staff members.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Science - Criminal Justice

Daytona State College
Daytona Beach, FL
06-1990

High School Diploma -

Deland High School
DeLand, FL
06-1988

Skills

  • Risk management
  • Loss prevention
  • Incident investigation
  • Team leadership
  • Security policy development
  • Safety regulation compliance
  • Emergency response planning
  • Staff training
  • Conflict resolution

Accomplishments

  • Disney's Partners In Excellence recipient - 2009
  • Hilton Connie Award - Embassy Suites - 2014

Languages

Spanish
Limited

Timeline

Corporate Senior Manager of Risk & Loss Prevention

Exploria Resorts
09.2018 - Current

Loss Prevention Manager

Embassy Suites Orlando - Lake Buena Vista South
07.2012 - 05.2017

Assistant Director of Loss Prevention

Caribe Royale Resort
12.2009 - 07.2012

Guest Service Manager

Walt Disney World Resort
03.1996 - 09.2009

Associate of Science - Criminal Justice

Daytona State College

High School Diploma -

Deland High School

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