Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AccountManager
Robert Stevens

Robert Stevens

Niagara Falls,NY

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

Customer Service Representative

Marcos's Pizza
06.2015 - 04.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Machine and Equipment Operator

Newark Asphalt
06.1984 - 06.2002
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
  • Maintained and cleaned equipment after each job and inspected.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Operated machining equipment safely with team of operators.
  • Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
  • Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
  • Drove vehicles to and from work sites and maintained clean driving record.
  • Completed minor repairs and replacements of equipment parts to restore functionality.
  • Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
  • Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.

Education

Diploma - Workshop

Newark High School
Newark, OH
06.1982

Skills

  • Order and Refund Processing
  • Active Listening
  • Customer Relationship Management
  • Apple macOS
  • Route Dispatch
  • Handheld Computer Device Software
  • Social Perceptiveness
  • Coordination
  • Customer Consulting
  • Promotional Support
  • Livechat Messaging
  • Sales Report Generation
  • Problem-Solving Ability
  • Order Fulfillment
  • Customer Relations
  • Staff Training
  • Credit Card Payment Processing
  • Strong Analytical and Problem-Solving Skills
  • Managing Multiple Tasks
  • Billing Adjustments and Refunds
  • Records Preparation
  • Retail Sales Customer Service
  • Documentation
  • Customer Service
  • Multi-Line Telephone Operation
  • Refund Processing
  • Closing Sales
  • Critical Thinking
  • Sales Expertise
  • Sales and Upselling
  • Persuasion
  • Computer Proficiency
  • Team Development
  • Process Transactions
  • Account Management

Additional Information

I worked at Newark asphalt for years. Drove and handled all different types of machines.

Timeline

Customer Service Representative

Marcos's Pizza
06.2015 - 04.2016

Machine and Equipment Operator

Newark Asphalt
06.1984 - 06.2002

Diploma - Workshop

Newark High School
Robert Stevens