Robert Stevens
Parlin,NJ
Summary
Dynamic professional with a proven track record in customer service and sales expertise at Sleep Number Corporation. Adept at building strong client relationships and enhancing customer satisfaction through effective problem-solving and teamwork. Recognized for maintaining a positive demeanor in high-pressure situations while managing content and operations in diverse roles.
Overview
6
6
years of professional experience
Work History
Sales Associate
Sleep Number Corporation
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Web Content Manager
God Is Faithful Ministries
03.2019 - Current
- Approved, reviewed and edited content flowing to website.
- Collaborated with marketing and design teams to develop and plan site content, layout, and style.
- Managed content distribution to online channels and social media platforms.
- Conducted regular content audits to identify gaps and redundancies of content.
Owner
Stevens and Son’s Construction LLC
05.2020 - 08.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Atlantic City High School
Atlantic City, NJSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
Timeline
Sales Associate
Sleep Number Corporation
11.2024 - Current
Owner
Stevens and Son’s Construction LLC
05.2020 - 08.2024
Web Content Manager
God Is Faithful Ministries
03.2019 - Current
Atlantic City High School
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