Summary
Overview
Work History
Education
Skills
Timeline
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Robert Stevens Jr

Milton,FL

Summary


Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.

Overview

24
24
years of professional experience

Work History

Vice President | Operations Manager

USA Enterprises Inc.
09.2005 - 03.2022
  • Spearheaded regional expansion from 3 to 7 locations in the Southeast, conducting thorough market analyses and risk assessments. Successfully opened a 10,000 sq. ft facility in Tallahassee and additional stations in Panama City, Dothan, and Albany, navigating zoning and regulatory challenges.
  • Assumed leadership during a period of financial challenges and a high debt-to-equity ratio, implementing new purchasing and accounting methods that reduced debt by 25% and stabilized the finances, achieving an 8% yearly revenue growth over 17 years.
  • Implemented Standard Operating Procedures (SOPs) for maintenance, customer service, and roadside assistance, cutting roadside arrival times from 63 to 38 minutes through the adoption of GPS tracking and updated dispatch software.
  • Visited all 7 facilities regularly to train managers in cost management, customer relations, and safety standards, developing a management team capable of maintaining high service quality and standards under diverse conditions.
  • Integrated the Targeted Audience Participation Survey (TAPS) into our CRM system, enhancing customer service and raising satisfaction ratings from 3.3 to 4.5 by effectively utilizing customer feedback to drive improvements.
  • Collaborated with senior management to develop strategic initiatives and long term goals.


General Manager of Operations, Restaurant & Store

Oasis Travel Center
01.1998 - 11.2003
  • Increased revenue by an average of 18% year-on-year to $10 million annually through improvements in facility infrastructure, managing a $2.2 million building renovation project during a time of intense competition, and positioning our service offerings as superior in the market.
  • Developed a profitable auto/truck repair garage grossing $3 million annually and handled negotiations for new and revised business contracts, introducing innovative service packages that appealed to a broader customer base.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Bachelor of Science - Political Science, Business Administration Minor

University of West Florida
Pensacola, FL

Skills

  • Technical: Microsoft Office (Word, Excel, PowerPoint), Lotus Programs, Outlook, Teams, Trendar Systems, Store check Systems, PosiTouch Systems, IT implementation, Project management, QuickBooks
  • Operational Management: Financial management, Profit and Loss Statements, Cost management, Process optimization, Compliance and Safety standards, Supply chain management, Inventory management
  • Leadership and Communication: Critical thinking, vendor negotiations Coaching and mentoring, relationship building Staff development and training on decision-making, Team leadership, and customer satisfaction

Timeline

Vice President | Operations Manager

USA Enterprises Inc.
09.2005 - 03.2022

General Manager of Operations, Restaurant & Store

Oasis Travel Center
01.1998 - 11.2003

Bachelor of Science - Political Science, Business Administration Minor

University of West Florida

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Robert Stevens Jr