ROBERT STEVENSON
Portland,Oregon
Summary
Goal-oriented individual with a pleasant personality. Experienced professional with strong leadership and relationship-building skills. Highly ambitious with a background in sales and customer service.
Overview
15
15
years of professional experience
Work History
Lead /Floor Manger
MudBay
07.2019 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
- Collaborated with marketing teams to plan in-store events that attracted new clientele and increased foot traffic to the store.
Delivery Driver
Mud Bay
07.2019 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Waiter
Yard House Restaurant
09.2016 - 07.2019
- Consistently provided professional, friendly and engaging service
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Floor Manager/ Wait staff
Earls Kitchen + Bar
03.2015 - 07.2016
- Worked with the management team to implement the proper division of responsibilities
- Implemented challenging personnel and department goals to drive performance
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
Server Trainer
Applebee's
11.2008 - 03.2015
- Assertively upsold alcoholic beverages, appetizers and desserts
- Consistently provided professional, friendly and engaging service
- Trained new hires through specific development modules to prepare them for the floor.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Education
No Degree - Sports Medicine
Trinidad State Junior College
Trinidad, CO06.2009
High School Diploma -
Central High School Pueblo, CO
06.2002
Skills
- Staff development
- Team leadership
- Conflict resolution
- Interpersonal and written communication
- Extremely organized
- Self-motivated
- Inventory Management
- Team Training and Development
- Project Planning
- Project management
- Event planning and oversight
- Vendor relations
Personal Information
ROBERT STEVENSON, Portland, Oregon, 7205571708, bobbwillis1983@gmail.com
Timeline
Lead /Floor Manger
MudBay
07.2019 - Current
Delivery Driver
Mud Bay
07.2019 - Current
Waiter
Yard House Restaurant
09.2016 - 07.2019
Floor Manager/ Wait staff
Earls Kitchen + Bar
03.2015 - 07.2016
Server Trainer
Applebee's
11.2008 - 03.2015
No Degree - Sports Medicine
Trinidad State Junior College
High School Diploma -
Central High School Pueblo, CO
Similar Profiles
Haley RivardHaley Rivard
Store Lead at MudbayStore Lead at Mudbay
AUSTIN MOREHOUSEAUSTIN MOREHOUSE
Retail Sales Key Holder at MudbayRetail Sales Key Holder at Mudbay
Charlie RiceCharlie Rice
Store Associate at MudBayStore Associate at MudBay
Jerome ToddJerome Todd
Store Staff Member at MudBayStore Staff Member at MudBay
Bakhonkhosi Wethu Naomi DlaminiBakhonkhosi Wethu Naomi Dlamini
Caregiver at TheKeyCaregiver at TheKey