Robert Stevenson
Summary
I am a result-driven hospitality professional prepared to lead front-of-house and back-of-house teams to excellence. I have a proven track record in enhancing customer satisfaction and am very capable at managing high-paced environments.
Overview
11
11
years of professional experience
Work History
FOH Manager
Page's Okra Grill
05.2023 - Current
- Educating and training the new employees
- Implementing time management activities to enhance customer service
- Assisting in day-to-day operations
- Communication with upper management, financial accountability, and focus on customer satisfaction
Training Coordinator
Texas Roadhouse
11.2019 - 06.2021
- Educating and training the new employees
- Implementing new goals and objectives each week
- Creating educational and unique monthly meetings and outings for the team
Assistant General Manager
Taco Bell
03.2014 - 11.2019
- Hiring, training, and managing both crew members and shift leads
- Organizing and directing shifts to ensure smooth operations
- Assisting in day-to-day operations
- Communication with the crew, financial accountability, customer satisfaction, and scheduling
Education
Southeastern College
North Charleston, SC12-2026
Associates of Arts and Science - undefined
Stark State College
05.2015
High School Diploma - undefined
Timken Sr High School
05.2015
Skills
- Customer engagement
- Effective active listening skills
- Leadership skills
- Proficient in Microsoft Word, Edge, and Excel
- Restaurant management
- Guest relations
- Point of sale systems
- Training and coaching
- Time management
Timeline
FOH Manager
Page's Okra Grill
05.2023 - Current
Training Coordinator
Texas Roadhouse
11.2019 - 06.2021
Assistant General Manager
Taco Bell
03.2014 - 11.2019
Associates of Arts and Science - undefined
Stark State College
High School Diploma - undefined
Timken Sr High School
Southeastern College
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