Robert Steward
Upper Marlboro,MD
Summary
Motivated Business IT Student and Collegiate Football Athlete with hands-on experience in HVAC operations, sales, marketing, and customer service. Achieved operational efficiency and enhanced team performance through effective communication and leadership in physically demanding environments. Versatile Business Operations Specialist focused on optimizing processes and implementing solutions that drive cost reduction and improve overall business performance.
Overview
1
1
Certification
7
7
years of professional experience
Work History
HVAC Operations Intern
Perry's Air Conditioning and Heating Company
Clinton, MD
05.2026 - 07.2026
- Gained hands-on knowledge of residential HVAC installation and the day-to-day operations of a family-owned HVAC business.
- Assisted technicians with residential HVAC installations and daily field operations.
- Supported condenser unit installations, performing electrical wiring and preparing equipment for efficient operation.
- Assisted with coil installation, sealing, and taping to prevent air leakage and enhance system efficiency.
- Transported and organized HVAC equipment, tools, materials, and supplies for job-site operations.
- Assisted with safely moving HVAC units into attics and other challenging installation areas.
- Supported technicians throughout installation projects while learning job-site organization, time management, customer service, and equipment handling.
- Demonstrated teamwork and attention to detail, facilitating successful project completion in a physically demanding environment.
Entry-Level Sales Intern
Shik Consulting Group
Hyattsville, MD
05.2025 - 08.2025
- Executed marketing initiatives for nonprofit campaigns by executing marketing strategies, enhancing outreach efforts, and contributing to campaign planning.
- Contributed to daily team discussions team meetings and performance evaluations to analyze results and pinpoint areas for improvement.
- Executed indoor and outdoor marketing campaigns to increase awareness, customer engagement, and sales.
- Developed practical experience in sales, marketing, leadership, customer service, and campaign strategy.
- Participated in daily team meetings and performance evaluations to assess results and identify opportunities for improvement.
- Partnered with team to assess and improve outcomes members to evaluate performance and develop strategies to improve individual and team results.
- Collaborated with team members to assess performance and formulate strategies for enhancing individual and team outcomes.
- Supported nonprofit campaigns through marketing, outreach, and campaign strategy initiatives.
Head Lifeguard / Lifeguard
Six Flags America
Bowie, MD
05.2021 - 09.2023
- Exhibited leadership and decision-making skills in a high-pressure environment.
- Responded quickly and effectively to emergencies and safety incidents.
- Provided first aid and CPR during emergencies.
- Implemented and enforced safety rules while delivering excellent customer service.
- Monitored pool areas to ensure guest safety and prevent accidents.
JROTC Cadet
JROTC
Washington, DC
01.2020 - 01.2023
- Led training and mentorship programs for fellow cadets.
- Trained and mentored fellow cadets while leading as a Platoon Sergeant.
- Exemplified leadership through effective training, organizational strategies, and accountability.
- Facilitated team-building activities to enhance communication and leadership skills among cadets.
Education
North Carolina A&T; State University - Business, Information Technology
North Carolina A&T; State University
Greensboro, NCSt. John's College High School - High School Diploma
St. John's College High School
Washington, DCSkills
- HVAC Operations
- HVAC System Knowledge
- HVAC Electrical Systems
- Equipment Installation
- Equipment Handling
- Customer Service
- HVAC Sales Techniques
- Data Analysis
- Microsoft Excel
- Microsoft Office
- Google Workspace
- Communication
- Time Management
- Problem Solving
- Strategic planning
- Leadership & Team Management
- Leadership skills
- Adaptability
- Quick learner
- Problem resolution
- Leadership skills
Certification
- CPR Certification
- Driver's License
Timeline
HVAC Operations Intern
Perry's Air Conditioning and Heating Company
05.2026 - 07.2026
Entry-Level Sales Intern
Shik Consulting Group
05.2025 - 08.2025
Head Lifeguard / Lifeguard
Six Flags America
05.2021 - 09.2023
JROTC Cadet
JROTC
01.2020 - 01.2023
North Carolina A&T; State University - Business, Information Technology
North Carolina A&T; State University
St. John's College High School - High School Diploma
St. John's College High School