Summary
Overview
Work History
Education
Skills
Timeline
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Robert Stewart

Charlotte,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

General Manager, Multi Unit F&B Operations

HMSHost
05.2021 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Lead a team of over 90 people.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success in a contract environment.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
  • Managed budget implementations, employee reviews, training, schedules, and collective bargaining agreement guidelines.

Restaurant Operations Partner

Freddy's Frozen Custard & Steakburgers
09.2019 - 05.2021
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.

Mentor General Manager

Zoes Kitchen
06.2015 - 09.2019
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
  • Aligned mentoring activities with organizational objectives to drive overall improvement and support the mission of the program.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
  • Collaborated with clients to create customized menus tailored to their specific preferences and needs.
  • Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
  • Led monthly team meetings to discuss ongoing projects, address concerns, and promote a positive workplace culture.
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Handled catering scheduling, ordered food and planned events.

General Manager

Fazoli's
12.2013 - 06.2015
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Oversaw inventory and waste management processes to maximize revenue.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members.
  • Mentored and developed staff members for career advancement opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Motivated staff to perform at peak efficiency and quality.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Assistant General Manager

Fazoli's
06.2012 - 11.2013

Assistant Manager

Fazoli's
04.2010 - 06.2012

Education

Bachelor of Arts - Business Administration

University of Missouri - St Louis
St Louis, MO
05.2013

Skills

    • Schedule Management
    • P&L Management
    • Consistently Meet Goals
    • Recruitment
      • Team Training and Development
      • Team Leadership
      • Succession Planning
      • Customer Relations

Timeline

General Manager, Multi Unit F&B Operations

HMSHost
05.2021 - Current

Restaurant Operations Partner

Freddy's Frozen Custard & Steakburgers
09.2019 - 05.2021

Mentor General Manager

Zoes Kitchen
06.2015 - 09.2019

General Manager

Fazoli's
12.2013 - 06.2015

Assistant General Manager

Fazoli's
06.2012 - 11.2013

Assistant Manager

Fazoli's
04.2010 - 06.2012

Bachelor of Arts - Business Administration

University of Missouri - St Louis

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Robert Stewart