Robert Stickler
Oldsmar,FL
Summary
Dedicated and focused Project Management Specialist with over five years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail- oriented and adaptive team player with expertise in issue management, staff training and development, customer service and process improvements. A dependable and diplomatic self-starter seeking to leverage background into a permanent role.
- Competencies include:
- Systems Testing
- Help Desk Support
- Team Building
- Project Management
- Quality Assurance
- Hiring/Recruiting
- Client Education
- Building Relationships
Overview
27
27
years of professional experience
1
1
Certification
Work History
Regional Delivery Manager
New Era Technology
01.2021 - Current
- Oversaw all business-as-usual and break-fix initiatives for largest banking institution across ten southeastern states.
- Facilitated collaboration with clients to address network rollout issues and concerns.
- Authorized and supervised installation and removal operations for live technician dispatches.
- Devised a strategic plan to optimize resource allocation for client territory coverage.
Project Manager /Project Coordinator
Global Convergence Inc.
12.2014 - 07.2020
- Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
- Brought in additional project personnel and resources to meet demands.
- Identified source of issues to plan and initiated correct courses of action and remediation.
- Assisted Senior Project Managers in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
- Checked project compliance and reviewed contractor scope, materials and pricing take-off for competitive bidding.
- Interviewed and hired top contractor talent to promote on-time and under-budget project completion.
- Assessed potential cost overruns by monitoring production expenditures.
- Delivered status reports to stakeholders for budgeting and planning purposes.
- Adhered to user and client requirements by aligning projects specification, schedules and phase deliverables.
- Conducted technical and customer meetings to increase communication and strengthen internal and external relationships.
VOIP Trainer
Network Dynamics Inc.
10.2013 - 12.2014
- Trained personal on their new VOIP telecommunication system to maximize productivity and build customer loyalty.
- Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Quality Assurance System Tester
Ideal System Solutions Inc.
12.2010 - 05.2011
- Performed System Testing for existing and new Technology for Applications used for both US and International clients.
- Ensure complete testing is carried out in the given timeframe.
Telecommunication Specialist
Verizon Communications
12.1998 - 12.2008
- Responsible for provisioning and executing switch translations to support Network routing adds, changes and disconnects in addition to charging and trunk group changes through a platform of various systems from Customer order to Direct Switch input.
- Proven experience with GTD5, 5 ESS, DMS100, DCO switch technologies.
Education
Bachelor of Science - Business Management
The University of Tampa
Skills
- Sharepoint
- Salesforce
- Continuous improvement
- Customer satisfaction
- Documentation
- Networking
- WIFI Network Layout
- Quickbase
- Quality
- Rapport building
- Listening
- Sales
- Telecommunications
- Training employees
- Work flow planning
- Cost reduction and containment
- Systems implementation
- Schedule management
Certification
PMP
ITIL V4
Timeline
Regional Delivery Manager
New Era Technology
01.2021 - Current
Project Manager /Project Coordinator
Global Convergence Inc.
12.2014 - 07.2020
VOIP Trainer
Network Dynamics Inc.
10.2013 - 12.2014
Quality Assurance System Tester
Ideal System Solutions Inc.
12.2010 - 05.2011
Telecommunication Specialist
Verizon Communications
12.1998 - 12.2008
Bachelor of Science - Business Management
The University of Tampa