Summary
Overview
Work History
Education
Skills
Timeline
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Robert Stine

Logan,OH

Summary

Dynamic Academy Facilitator at Walmart with a proven track record in student engagement and collaborative learning. Expert in utilizing diverse instructional techniques and motivational strategies to enhance performance. Successfully developed targeted learning solutions, fostering an inclusive environment that empowered all learners. Strong feedback delivery skills complemented by a commitment to employee development.

Overview

21
21
years of professional experience

Work History

Academy Facilitator

Walmart
11.2021 - Current
  • Integrated diverse instructional techniques, accommodating various learning styles and ensuring all students had equal opportunities for success.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Facilitated virtual, in-person and blended learning sessions.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Provided coaching and mentoring to employees.
  • Provided ongoing support for struggling learners through regular check-ins, modified assignments, or additional resources tailored to their individual needs.
  • Managed weekly program sessions, daily schedules and alternate program options.

Coach/Manager

Walmart
08.2017 - 10.2021
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.

Manager

Walmart
11.2014 - 08.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Sales Associate/Zone Manager

Walmart
04.2004 - 11.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

No Degree - Accounting

Hocking College
Nelsonville, OH

High School Diploma -

Nelsonville=York High School
Nelsonville, OH
05-1991

Skills

  • Student engagement
  • Collaborative learning
  • Motivational techniques
  • Learning styles
  • Feedback delivery

Timeline

Academy Facilitator

Walmart
11.2021 - Current

Coach/Manager

Walmart
08.2017 - 10.2021

Manager

Walmart
11.2014 - 08.2017

Sales Associate/Zone Manager

Walmart
04.2004 - 11.2014

No Degree - Accounting

Hocking College

High School Diploma -

Nelsonville=York High School

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Robert Stine