Robert Stinger
Dallas,Tx.
Summary
To obtain a position that is diverse and challenging. This will allow me to utilize my job skills and to gain knowledge so that I may grow in that profession.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
CCS
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Teleperformance
09.2021 - Current
- Assisting Members with their medical benefits during covid 19 .redistribution of certain benefits codes an group medical records number
- Issuing MRN cards updating core information to All Our valued members to ensure excellent customer service support
Costomer Service
Iqor
10.2021 - 01.2023
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Coordinated between billing department and customers to resolve problems.
Customer Service Representative
SPECTRUM BILLING TECHNOLOGIES, LLC
04.2020 - 01.2021
- Assistance members will bill payment and troubleshooting customers with cell phones issues setting up updates systems inputs on all wireless devices
Crs /dispatch
Tempo air
09.2018 - 04.2019
- Dispatch/csr
Dispatcher/Customer Service
Airtron Heating & Air Conditioning
04.2016 - 09.2018
- Dispatcher/Customer Service
Customer Service Representative
Trugreen Lawn SErvice
03.2015 - 06.2017
- Customer Service
Customer Service Representative
Aegis Communications
01.2012 - 01.2013
- Assisting members with benefit and prescription plans
- Payment arrangement and tier exception
- Providing great customer service and customer skills.
Maintenance Supervisor
Cedar Hill Nursing Home
01.2008 - 01.2010
- Maintained and ordered housekeeping supplies
- Managed a small staff of eight
- Maintained all work schedules and attendance
- Responsible for new hire training.
Assistant Manager
Sonic
01.2006 - 01.2008
- Managed payroll scheduling and new hire training
- Monitored staffing and inventory levels
- Organized monthly training seminars.
Quality Assurance Inspector
Kett Engineering
01.2001 - 01.2003
- Performed inspections for North Star engines for General Motors
- QS Certified
- Team leader
- Managed attendance and inventory.
Education
Saginaw High School
Saginaw, MI01.1985
Skills
- CSR
- Call Center
- Customer Care
- Computer literacy
- Quality Inspection
- Logistics
- Management
- Assistant Manager Experience
- Typing
- Quality Assurance
- Quality Control
- Microsoft Word
- Computer Skills
- Customer Support
- English
- Microsoft Office
- HVAC
- Software troubleshooting
- FMLA
- Sales
- Windows
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Client Relations
- Payment Processing
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Building rapport
- Dispute Resolution
- Customer Education
- Account Management
- Escalation management
- System implementation
Jobskills
- Customer Service
- Basic Computer skills
- Organization
- Detail oriented
- Strong interpersonal skills
- Self motivator
- Strong communications skills
- Quick learner
Assessments
Attention to detail, Completed, 05/01/19, Identifying differences in materials, following instructions, and detecting details among distracting information.
Personal Information
Title: Customer Service
Timeline
Customer Service Representative
CCS
03.2023 - Current
Costomer Service
Iqor
10.2021 - 01.2023
Customer Service Representative
Teleperformance
09.2021 - Current
Customer Service Representative
SPECTRUM BILLING TECHNOLOGIES, LLC
04.2020 - 01.2021
Crs /dispatch
Tempo air
09.2018 - 04.2019
Dispatcher/Customer Service
Airtron Heating & Air Conditioning
04.2016 - 09.2018
Customer Service Representative
Trugreen Lawn SErvice
03.2015 - 06.2017
Customer Service Representative
Aegis Communications
01.2012 - 01.2013
Maintenance Supervisor
Cedar Hill Nursing Home
01.2008 - 01.2010
Assistant Manager
Sonic
01.2006 - 01.2008
Quality Assurance Inspector
Kett Engineering
01.2001 - 01.2003
Saginaw High School
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