ROBERT STOESSEL
Lake Park,FL
Summary
At 'Schumacher Auto Group', I excelled as a Commercial Accounts Manager, streamlining processes to enhance efficiency and foster long-term partnerships. My expertise in relationship management and strategic account management propelled business growth, consistently surpassing sales targets. Skilled in negotiation and client acquisition, I'm known for exceptional communication and fostering loyalty, significantly boosting client satisfaction and revenue. Resilient Commercial truck sales person offering 27 years providing superior customer service to commercial clients, carriers and sales executive. Managed workflow to provide efficient, timely and accurate processing of transactions. Interacted effectively, utilizing good communication skills, cooperating purposefully and providing guidance to achieve business goals of agency.
Overview
45
45
years of professional experience
Work History
Commercial Accounts Manager
Schumacher Group
06.1998 - 08.2024
- Streamlined account management processes for improved efficiency and productivity.
- Fostered long-term partnerships with key suppliers/vendors involved in supporting our client''s businesses, ensuring collaborative support towards mutual success.
- Negotiated favorable contract terms and conditions for clients, ensuring optimal outcomes.
- Managed a diverse portfolio of commercial clients across various industries, ensuring customized support based on unique needs.
- Developed strong relationships with clients, resulting in enhanced business growth and revenue generation.
- Consistently surpassed sales targets through strategic account management techniques focused on upselling or cross-selling relevant productsservices.
- Increased client satisfaction by effectively managing commercial account portfolios and providing exceptional customer service.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
Auto Sales Associate
Several Sources
01.1989 - 12.1997
- Fulfilled monthly sales targets consistently by employing strategic selling techniques.
- Increased customer satisfaction by providing personalized assistance and tailored vehicle recommendations.
- Conducted comprehensive vehicle presentations and test drives for potential buyers.
- Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
Owner
Clean As A Whistle
05.1984 - 11.1988
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Hospitality Manager
Jack Baker's / Holiday Inn
06.1979 - 01.1984
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
Education
High School Diploma -
LEBANON HIGH SCHOOL
Lebanon, PA06.1972
Skills
Client acquisition
Relationship Management
Influencing Others
Deal Closing
Client Relationship Building
Assertiveness
Attention to Detail
Problem-solving abilities
TRAVELING
LOVE TO TRAVEL TO VISIT FAMILY AND ENJOY EUROPEON CRUISES.
Timeline
Commercial Accounts Manager
Schumacher Group
06.1998 - 08.2024
Auto Sales Associate
Several Sources
01.1989 - 12.1997
Owner
Clean As A Whistle
05.1984 - 11.1988
Hospitality Manager
Jack Baker's / Holiday Inn
06.1979 - 01.1984
High School Diploma -
LEBANON HIGH SCHOOL
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