- Cooking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Woodworking
- Team Sports
- Music
- Creative Writing
- Spending time with Friends and family
Robert Stover
Stem,NC
Summary
Dynamic leader with a proven track record at ADUSA Distribution, adept in operations management and team leadership. Excelled in enhancing employee performance and customer satisfaction, achieving significant improvements in productivity and operational costs. Skilled in conflict mediation and continuous improvements, fostering a culture of accountability and growth.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operations Manager
ADUSA Distribution
06.2018 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed leaders and associates; whom some are now current managers and supervisors within the company.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented sustainability initiatives, reducing environmental impact.
- Established quarterly listening sessions with associates to hear concerns and provide feedback within the quarter; while posting the notes and the feedback in the department so every associate was involved.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Ensured daily interaction with associates by utilizing open door program and floor presence to allow associates to communicate in their environment
- Instituted New Hire Luncheon; providing myself, HR, Safety, and training to establish face to face communications, to set expectations, and to allow for a question and answer session.
- Responsible for the company allocating 37 Million Dollars to an expansion for a higher quality frozen building due to performance level increases and improvement in work related safety incidents.
- Key supporter in company community service related activities ... Food Lion Feeds, Donations to Children Homes in the area, LBGTQ+ related functions.
- Modeled teamwork internally and externally
- As one of the senior Mangers in the company, I was often looked to for advice and mentoring those new to the company
Operations Manager
ADUSA Distribution/Delhaize
02.2013 - 05.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered Supervisors to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular salaried performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed leaders and associates; whom some are now current managers and supervisors within the company.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Attended the Dale Carnegie Course and was asked to attend as a Graduate Assistant in later courses
- Instrumental in building and maintaining one of the most productive and safe departments in the company.
- Team member on several company wide projects to include a massive shift in how we received in and shipped out produce.
- Developed new hiring protocol for our campus. New hires would now start on 3rd shift and 1st shift openings would be filled through job bid process.
- Interacted nightly with leadership team and associates to allow for open communication and to set expectations
- Supported other facilities as a mentor to managers, as an auditor, and as a performance improvement guide
- Established quarterly focus group sessions to hear out associate concerns and then provide feedback to the same group at the end of the quarter; while posting concerns and feedback in the department so all could see what was being worked on
- Asked to move to NC to help out the frozen foods department there. Failure would have meant the loss of the department to an external source and increased costs to the company
Supervisor of Distribution Operations
Delahaize/ Food Lion
04.2001 - 02.2013
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
- Implemented Ride A-long program for our loaders so they could see how their work impacted our customers at retail
- Maintained a safe work environment, conducting regular safety training sessions for staff.
- Implemented comprehensive contingency plans to maintain smooth operations during peak periods or unexpected disruptions.
- Collaborated with other departments to develop and implement process improvements for better coordination and smoother operations.
- Conducted regular audits of distribution processes to identify areas for improvement and ensure compliance with internal standards and external regulations.
- Fostered a culture of continuous improvement within the team by encouraging open feedback and innovative problem-solving approaches.
- Optimized warehouse layout to maximize storage capacity while maintaining easy access to products for efficient picking and packing processes.
- Developed and managed operating budget, meeting department goals.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated with driver dispatch to accomplish daily delivery requirements
- Conducted research to address shipping errors and picking mistakes.
- Supervised most departments in the building; both shippings, both receivings, inventory management, sanitation and salvage.
- Developed leaders and associates; whom some are now current managers and supervisors within the company.
Distribution Center Associate
Food Lion Distribution Center
02.2000 - 04.2001
- Assisted in training new associates, sharing knowledge of best practices for successful operations.
- Maintained a clean and organized workspace by adhering to warehouse safety standards.
- Achieved consistent on-time shipment rates by closely monitoring order progress from pick-up to delivery confirmation.
- Improved order processing efficiency by accurately picking and packing items.
- Ensured accurate inventory counts through regular cycle counting and system updates.
- Demonstrated commitment towards workplace safety, strictly adhering to OSHA guidelines and participating in safety training programs.
- Contributed to a positive work environment by consistently demonstrating punctuality, professionalism, and strong communication skills.
- Operated various types of equipment including forklifts, pallet jacks, and hand trucks for efficient material handling within the facility.
- Prepared boxes, pallets and crates for outgoing shipments.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Selected as a trainer for new hires on the fork lift replenishment operations
- Supported other facilities by aiding them in times of need
- Sought out opportunities for development and progression for my career
Security Forces Specialist
US Air Force
11.1992 - 01.2000
- Implemented preventive measures against potential threats through proactive identification of vulnerabilities within assigned locations.
- Enhanced personal readiness for action by consistently participating in ongoing training exercises, seminars, and workshops related to security forces operations.
- Provided comprehensive training to new hires, fostering a strong work ethic and adherence to established security procedures.
- Managed crowd control during large events, maintaining order and preventing unauthorized access to restricted areas.
- Collaborated with team members for seamless coordination during emergency situations and crisis management.
- Developed customized security plans tailored to the specific needs of each assignment, maximizing effectiveness in diverse settings.
- Utilized advanced technology tools such as CCTV systems and alarm panels for enhanced situational awareness and quick response times.
- Conducted regular patrols on foot or using vehicles, ensuring the protection of assigned areas and assets.
- Handled sensitive information with discretion, upholding confidentiality guidelines as required by federal law
- Ensured a secure environment by effectively managing access control systems and monitoring visitor logs.
- Incorporated knowledge of local laws and regulations into daily assignments, remaining compliant while executing job responsibilities efficiently.
- Responded to emergency situations quickly and calmly for professional support.
- Identified and reported suspicious activity to prevent security incidents.
- Investigated incidents and wrote detailed reports for superior review.
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
- Delivered training sessions to educate personnel on security policies and procedures.
- Selected as lowest ranked security evaluator and simulation coordinator
- Heavy weapons team leader
- Tactical response team leader
- Field Medic trained
- Received Angel Award for response and actions during a civilian accident
- Trained and mentored junior special forces personnel to apply principles of mission planning, operational security and field skills.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Education
High School Diploma -
Smithsburg High School
Smithsburg, MD06-1992
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Inventory management
- Staff training and development
- Budget development and management
- Employee motivation
- Interpersonal communication
- Health and safety compliance
- Continuous improvements
- Conflict mediation
Accomplishments
- Saved the company approximately $5 million a year for 4 years by improving department productivity and maintaining numbers through sustainable processes.
- Significantly reduced lost workdays and recordable incidents by 50% through communication and increased floor presence of myself and my leadership team
- Dale Carnegie Course completion and Graduate Assistant
- Lowest Ranked security forces evaluator and simulation coordinator at Minot AFB
- Self Published two books
- Developer of leaders and people
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- Forklift Certification
- First Aid Certification
Angel Award
While in the Air Force, my team member and I witnessed a one car accident where the vehicle flipped multiple times. The driver and the passenger were thrown through the windshield and landed on the icy road. My partner and I provided medical support, traffic control, and communication with local first responders until their arrival. Actions we took directly saved the life of one of the occupants.
Interests
Timeline
Operations Manager
ADUSA Distribution
06.2018 - 08.2024
Operations Manager
ADUSA Distribution/Delhaize
02.2013 - 05.2018
Supervisor of Distribution Operations
Delahaize/ Food Lion
04.2001 - 02.2013
Distribution Center Associate
Food Lion Distribution Center
02.2000 - 04.2001
Security Forces Specialist
US Air Force
11.1992 - 01.2000
High School Diploma -
Smithsburg High School
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