Robert Stratton
Middletown,OH
Summary
Dynamic Retail Store Manager with a proven track record at T-Mobile, excelling in inventory control and team leadership. Achieved significant sales growth through strategic planning and operational efficiency, while enhancing customer satisfaction. Recognized for developing high-performing teams and implementing effective merchandising strategies to drive revenue. Excellent operational manager.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
T-Mobile
09.2015 - Current
- Directed daily operations to enhance customer experience and optimize sales performance.
- Trained and mentored team members on product knowledge and sales techniques.
- Analyzed inventory levels to ensure stock availability and minimize shrinkage.
- Developed promotional strategies to drive traffic and increase revenue during peak seasons.
- Implemented training programs focused on service excellence and operational efficiency.
- Collaborated with corporate teams to align store objectives with company initiatives.
- Managed budgeting processes, ensuring adherence to financial goals while maximizing profitability.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Managed store organization, maintenance, and purchasing functions.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Store Manager / Driver
Marco's Pizza
05.2011 - 11.2015
- Led daily operations to ensure compliance with company policies and standards.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Developed and implemented strategies to maximize sales and optimize inventory management.
- Analyzed customer feedback to improve service delivery and product offerings.
- Managed scheduling and staffing to maintain adequate coverage during peak hours.
- Ensured adherence to health and safety regulations, fostering a safe work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Education
High School Diploma - General Studies
Preble Shawnee High School
Camden05.2006
Skills
Retail management
Timeline
Retail Store Manager
T-Mobile
09.2015 - Current
Store Manager / Driver
Marco's Pizza
05.2011 - 11.2015
High School Diploma - General Studies
Preble Shawnee High School