Robert Streets

Front Desk Agent

Courtyard Marriott

West Palm Beach, FL

11.2006 - 12.2008

Greeted customers in a professional and friendly manner.
Answered phones, responded to inquiries, and took messages.
Assisted with check-in and check-out procedures for guests.
Resolved customer complaints promptly and courteously.
Provided information about hotel amenities, services, and local attractions.
Ensured that all safety regulations were followed according to company standards.
Monitored security cameras in lobby area as needed.
Addressed customer needs in a timely manner.
Collaborated with colleagues to ensure smooth operations of front desk area.
Provided excellent customer service while upholding company policies.
Answered telephones and greeted visitors to assist, answer questions and direct.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Input customer data into reservation systems and updated to reflect room changes.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Supervised daily operations of hotel front desk in absence of manager.
Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
Facilitated successful front desk operations for high-volume hotel.
Coordinated with internal departments to handle wide range of guest needs.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.