Robert Sudds
Wittmann,AZ
Summary
Dynamic professional with over 20 years in customer service roles, specializing in training and mentoring. Strong conflict resolution and communication skills foster teamwork and drive high performance ratings, ensuring passenger safety and compliance.
Overview
32
32
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Phoenix, AZ
10.2006 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new flight attendants on safety protocols and service standards.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Ensured passenger safety and compliance with federal regulations during flights.
Reservation Sales Agent
Southwest Airlines
Phoenix, AZ
01.1997 - 10.2006
- Managed reservations and provided exceptional customer service to enhance passenger experience.
- Utilized reservation systems to accurately process bookings and changes efficiently.
- Trained new agents on procedures, system usage, and customer interaction best practices.
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
Key Holder Supervisor
Albertsons Grocery Store
Salt Lake City, UT
03.1994 - 04.2000
- Supervised daily operations, ensuring compliance with store policies and procedures.
- Trained and mentored staff on customer service excellence and operational standards.
- Managed inventory levels, reducing stock discrepancies through effective monitoring.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Bachelor of Science - Sociology
University of Utah
Salt Lake City, UT04.1992
Skills
- Problem-solving
- Conflict resolution
- Verbal and written communication
- Organizational skills
- Administrative tasks
- Team training and development
- Task delegation
- Team member development
Timeline
Flight Attendant
Southwest Airlines
10.2006 - Current
Reservation Sales Agent
Southwest Airlines
01.1997 - 10.2006
Key Holder Supervisor
Albertsons Grocery Store
03.1994 - 04.2000
Bachelor of Science - Sociology
University of Utah