Microsoft Office Suite
Robert Sullivan
Mount Carmel,IL
Summary
Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Operations Manager, GM Coach
Walmart, Inc
06.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Fostered a positive work environment to improve team morale and productivity levels.
- Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
- Enhanced employee retention, providing ongoing training and development opportunities.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Field Services Manager & Senior Auditor
Alliance Inspection Management, LLC
08.2008 - 06.2021
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
- Spearheaded initiatives aimed at reducing costs while maintaining high service standards across all functional areas of responsibility.
- Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
- Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Championed data-driven decision-making by leveraging advanced analytics tools to generate actionable insights from available performance metrics.
- Played a crucial role in the company''s expansion efforts by identifying potential markets for new services offerings based on industry trends and competitor analysis.
- Monitored service staff performance and provided feedback for improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Enhanced audit efficiency by implementing risk-based audit strategies and streamlining processes.
- Evaluated the accuracy of financial reporting systems, identifying areas for improvement and recommending corrective actions.
- Managed multiple concurrent audits, effectively prioritizing tasks to meet deadlines without compromising quality.
- Created a more collaborative work environment by fostering open communication channels between auditors, management, and other stakeholders.
- Collaborated with management to develop effective internal controls, resulting in improved financial integrity.
Park Department
City of Olney
09.2007 - 08.2008
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
Facility Auction Manager & Field Based Inspector
Alliance Inspection Management, LLC
08.2006 - 09.2007
- Managed a diverse team of auction staff, ensuring smooth operations and high levels of productivity.
- Implemented rigorous quality control measures, ensuring only authentic and accurately represented items were presented at auction.
- Maintained strong relationships with key stakeholders, including buyers, sellers, and industry professionals.
- Provided exceptional client service through prompt communication, transparent transactions, and personalized support throughout the consignment process.
- Cultivated an inclusive work environment for staff members by promoting open communication channels and fostering teamwork across departments.
- Managed auction catalogs and databases, ensuring accurate listings and descriptions for all sale items.
- Met with appraisers to determine merchandise starting bid and final sale potential.
- Managed daily appointments and meetings with consignors to set auction terms, format and timelines.
- Oversaw planning of exhibitions, auctions and related auction activities.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Bachelor of Science - Business Administration/Human Resource Management
Columbia Southern University
Orange Beach01-2025
Associate of Science - Business Administration
Columbia Southern University
Orange Beach05-2024
GED -
Mount Carmel High School
Mount Carmel, ILSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
- Project Management
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- MS Office
- Goal Setting
- Interpersonal Communication
- Strategic Planning
- Process Improvement
- Schedule Management
- Performance Management
- Workforce Management
- Organizational Management
Accomplishments
- Received numerous commendations from supervisors for team building, mentoring and leadership skills.
- Oversaw the Organizations VAP (Volunteering) program.
- Reduced GM turnover by 17% through enhanced associate engagement.
- Directed CMN (Children's Miracle Network) program to achieve annual increase of $7,890 through community and associate donations.
Certification
- PHR (Professional in Human Resources) HRCI June 2024
- ServSafe Food Handler's Certification
- Forklift Certification
- IL Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsFlexible work hoursPaid time offWork from home optionHealthcare benefits401k match4-day work weekTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingSoftware
Workday
UKG
Power BI
Tableau
Languages
English
Native or Bilingual
Interests
Nature
History
Science
Animals
Timeline
Operations Manager, GM Coach
Walmart, Inc
06.2021 - Current
Field Services Manager & Senior Auditor
Alliance Inspection Management, LLC
08.2008 - 06.2021
Park Department
City of Olney
09.2007 - 08.2008
Facility Auction Manager & Field Based Inspector
Alliance Inspection Management, LLC
08.2006 - 09.2007
Bachelor of Science - Business Administration/Human Resource Management
Columbia Southern University
Associate of Science - Business Administration
Columbia Southern University
GED -
Mount Carmel High School
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