Robert Talbot
Huntingdon Valley,PA
Summary
Efficient Systems Administrator with 18 years of comprehensive experience in IT industry. Outstanding problem-solving and troubleshooting skills with superb leadership abilities. Effectively managed technically diverse issues through delivery of high-level, consistent and responsive services.
Overview
19
19
years of professional experience
Work History
Level II Network Technician
Shock IT
05.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Configured and Deployed Firewalls and Switches
- Configured WiFi Systems to meet customer needs
- Migrated Windows Servers from Older Versions to Newer Versions
- Configured Microsoft O365 Tenants and made necessary security adjustments
- Planned and executed Email Migrations from various different service providers to O365.
- Planned and executed Phishing Campaigns
- Onboarded new customers and went through existing setups. Documented setups and coordinated detailed plans to bring their systems up to date.
- Planned and executed changes to IT infrastructure
- Configured Spam Filtering and monitored results
- Worked with various different vendors and provided technical knowledge to meet the customers needs.
- Orchestrated integration and communication of software upgrades.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented, developed and tested installation and update of file servers, domain controllers, print servers and application servers.
- Diagnosed and executed resolution for network and server issues.
- Made recommendations regarding information technology infrastructure overhauls.
System Administrator
The Oral Surgery Group
07.2021 - 05.2022
- Oversaw IT department operations and training.
- Oversaw development and implementation of improvements to support and network operations.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet the Practices vision, mission and purpose.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Led and assisted technical upgrade projects for the Practice by working and coordinating with software developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Conducted company-wide technology instruction, onboarding and education.
- Wrote policy, procedure and manuals governing internal IT use.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Built, customized and repaired technology based on staff requests.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Oversaw daily performance of computer systems and immediately responded to all technical issues to keep the Practice up and running.
- Supported Servers, Network, X-Ray units, Computers, Firewalls and all other networking equipment.
- Resolved issues that were reported during vulnerability scans.
- Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
- Provided second-level support for server-class systems.
- Managed onboarding and offboarding of employees.
- Configured and maintained System Backups.
- Created and managed multiple databases that provided access to patient scans and information.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Established network specifications and analyzed workflow, access, information and security requirements.
Systems Administrator
Vergara Technology Solutions
10.2018 - 07.2021
- Performed system analysis, documentation, testing, implementation and user support for software transitions.
- Researched latest technologies to add efficiency to organization's existing systems.
- Performed diagnostics and testing to keep systems working as expected.
- Communicated complex computer information into easy-to-understand terminology for non-technical individuals.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Resolved malfunctions with systems and programs through troubleshooting.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Evaluated and adopted new technologies to address changing industry needs.
- Boosted information sharing by enhancing interfaces between computer systems.
- Diagnosed, troubleshot and resolved network and system problems.
- Maintained and administered computer networks and environments.
- Provided client support on system operation and troubleshooting.
- Assessed business needs and problem areas to create focused solutions.
- Upgraded Operating Systems, Software, Computer Systems to meet the companies needs.
- Configured Databases for each practice to store patient data and patient images.
- Configured and supported multiple databases, workstations, servers and firewalls.
- Resolved vulnerabilities that were found during vulnerability scans.
- Built and Managed Virtual Machines to meet specific needs.
- Configured and Maintained System Backups.
- Assessed current systems and identified ways to add new functionality while boosting processes.
- Ordered Equipment to align with the needs of the companies that I supported.
- Setup and Configured all networking and computer equipment at new locations.
- Worked with software vendors to ensure that software was capable of running on current systems. Assisted with Testing and setup before roll out.
- Orchestrated integration and communication of software upgrades.
- Maintained security patching
Laboratory Systems Analyst
Johnson & Johnson
02.2015 - 05.2018
- Performed system analysis, documentation, testing, implementation and user support for Laboratory Computers and Software.
- Diagnosed, troubleshot and resolved network and system problems.
- Resolved malfunctions with systems and programs through troubleshooting.
- Assessed, defined and document scope of projects.
- Identified and resolved problems through root cause analysis and research.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Ensured all computers were up to FDA regulations and documented any changes through submission of change controls.
- Provided client support on system operation and troubleshooting.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Worked with Third Party Vendors to replace hardware on instrumentation in the Labs.
- Worked With Third Party Vendors to install and configure software to meet FDA requirements.
- Configured Test stations to show software capabilities to scientists and senior leaders.
Laboratory Systems Analyst
Merck & Co. Pharmaceutical
07.2009 - 01.2015
- Documented and Maintained all computer systems in the Merck Manufacturing Division.
- Placed Change Controls to keep systems compliant with FDA regulations.
- Supported All Laboratory computers within my department.
- Worked with third party vendors to ensure all hardware was working with Laboratory Instruments.
- Upgraded systems to windows 7 and ensured computers\software were correctly functioning.
- Built Database Servers according to FDA guidelines to store data acquired through testing.
- Built test machines to ensure data was being read correctly before rollout of new instruments.
- Served at IT team Lead for all upgrades within the Manufacturing Division.
- Served as IT team lead for large scale projects within the Manufacturing Division.
- Provided training for new employees.
- Submitted purchase orders to Senior Leadership for approval.
- Oversaw Testing for system upgrades for Windows 10.
- Documented results for system upgrades to windows 10.
Help Desk Support Specialist
Johnson & Johnson
07.2004 - 09.2008
- Configured hardware, devices and software to set up work stations for employees.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Responded to inquiries by phone, email and walk-up requests.
- Installed new desktop systems and migrated data to new machines.
- Logged activities in tracking system to maintain accurate, timely records.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Walked user through series of steps to determine problem and implement likely solution.
- Oversaw installations of new technology and new personnel training.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided support for VIP's within the company.
Education
Associates - Computer Networking And Engineering
Kaplan University
Southampton, PA12.2006
Skills
- Documentation and reporting
- Risk mitigation planning
- Critical Thinking
- Interpersonal Communication
- Planning and Coordination
- User Support
- Problem Solving
- Data Backup
- Technical Troubleshooting
- System Testing
- Team Collaboration
- Self Motivation
- Permissions and Access Control
- New Technology Integration
- Attention to Detail
- Decision Making
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteTimeline
Level II Network Technician
Shock IT
05.2022 - Current
System Administrator
The Oral Surgery Group
07.2021 - 05.2022
Systems Administrator
Vergara Technology Solutions
10.2018 - 07.2021
Laboratory Systems Analyst
Johnson & Johnson
02.2015 - 05.2018
Laboratory Systems Analyst
Merck & Co. Pharmaceutical
07.2009 - 01.2015
Help Desk Support Specialist
Johnson & Johnson
07.2004 - 09.2008
Associates - Computer Networking And Engineering
Kaplan University
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