Robert Taylor
Ponchatoula,Louisiana
Summary
Systematic team leader with vast experience in managing and leading cross-functional teams. Proven track record of efficiently managing daily operations, developing strategies to increase profitability and customer satisfaction, and ensuring compliance with industry regulations. Experienced in managing budgets, allocating resources, and leading diverse teams. Possesses excellent problem-solving, leadership, and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
GIG DRIVER
Uber, Lyft, DoorDash, Spark
05.2021 - Current
- Deliver products to customers in a timely manner.
- Create and maintain a clean, organized, and safe environment for riders.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
STORE MANAGER
Circle K
04.2017 - 03.2021
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Interviewed and hired prospective employees according to team needs.
ASSISTANT STORE MANAGER
Lumber Liquidators
01.2016 - 04.2017
- Utilized data analytics techniques to identify areas for improvement.
- Demonstrated ability to manage and motivate staff to achieve sales targets.
- Updated records related to sales, customer feedback, and inventory.
- Led floor sets following plan-o-grams to update store appearance.
- Coached employees on customer service and selling techniques.
- Operated and trained employees to use a forklift.
ASSISTANT MANAGER
Dirt Cheap Building Supply
12.2015 - 12.2016
- Tracked store inventories and replenished products according to demand.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Operated and trained employees how to use a forklift.
OVERNIGHT SUPPORT MANAGER
Walmart
02.2014 - 11.2015
- Referred to customer support knowledgebase to address escalated concerns.
- Executed productivity benchmarks across departments to maximize company revenue.
- Managed multiple projects simultaneously while maintaining high standards of quality control.
- Monitored team performance metrics to identify trends and areas of improvement.
- Developed reports on the performance of overnight support staff for upper management review.
STORE MANAGER
The Pantry
05.2009 - 04.2014
- Negotiated vendor contracts for product purchases that resulted in cost savings for the organization
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Prepared staff work schedules and assigned specific duties
- Interviewed and hired prospective employees according to team needs
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
Education
High School Diploma -
Sterlington High School
Sterlington, LA05.2023
Skills
- Business Development and Planning
- Customer Inquiries
- Proper Staffing
- Product and Service Sales
- Shrink Reduction
- Professional Relationships
- Staff Management
- Time Management
Certification
- CFOS/S
- CFOT
- CFOS/T
Personal Information
Title: MANAGER
Timeline
GIG DRIVER
Uber, Lyft, DoorDash, Spark
05.2021 - Current
STORE MANAGER
Circle K
04.2017 - 03.2021
ASSISTANT STORE MANAGER
Lumber Liquidators
01.2016 - 04.2017
ASSISTANT MANAGER
Dirt Cheap Building Supply
12.2015 - 12.2016
OVERNIGHT SUPPORT MANAGER
Walmart
02.2014 - 11.2015
STORE MANAGER
The Pantry
05.2009 - 04.2014
High School Diploma -
Sterlington High School
- CFOS/S
- CFOT
- CFOS/T
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