Robert Taylor
Fredericksburg,VA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional warehouse operations specialist with hands-on experience in loading, unloading, and inventory management. Known for dependable teamwork, adaptability, and consistent achievement of goals. Skilled in operating forklifts, managing stock, and ensuring safety protocols. Valued for problem-solving abilities and effective communication within fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative, Overnight Stocker
Walmart Super Center
01.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Mover
All In Moving Company
02.2021 - 08.2024
- Arranged items at destination according to customer requests and instructions.
- Moved furniture and boxes using utility dolly and truck ramp.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and [Action].
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
Loader
Genisis
03.2022 - 05.2023
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
Parts Puller, Customer Service Representative
Jamie and Son Automotive
02.2020 - 02.2023
- Analyzed orders to pull parts from yard and warehouse with power tools and equipment.
- Inspected parts and notified supervisor of needed damage or repairs.
- Provided excellent internal customer service, addressing inquiries from technicians regarding part availability or location swiftly and professionally.
- Tracked items for inventory and for conformance to company standards.
Warehouse Loader
Smith Western Warehouse
02.2018 - 02.2019
- Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.
- Proactively identified opportunities for process improvements that resulted in increased efficiency, cost savings, or enhanced safety measures.
- Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
- Conducted regular checks on warehouse equipment for early detection of maintenance issues or potential hazards.
Education
High School Diploma -
James Monroe High School
Fredericksburg, VA06-2001
Skills
- Forklift Certified (Flagger)
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative, Overnight Stocker
Walmart Super Center
01.2024 - 11.2024
Loader
Genisis
03.2022 - 05.2023
Mover
All In Moving Company
02.2021 - 08.2024
Parts Puller, Customer Service Representative
Jamie and Son Automotive
02.2020 - 02.2023
Warehouse Loader
Smith Western Warehouse
02.2018 - 02.2019
High School Diploma -
James Monroe High School
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