Robert Taylor
Crystal Lake,IL
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
21
21
years of professional experience
Work History
Account Manager
NTVB
05.2015 - Current
- Educated clients on new products or services to increase customer engagement with brand.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Recorded accurate and efficient records in customer database.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
- Manage three cable operators while achieving quarterly goals
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Advanced Sales/Retention
Wide Open West
09.2009 - 05.2015
- Helped launch a new Ecommerce department within the call center
- Highest Revenue Earner in sales in 2013
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Enhanced team productivity by regularly sharing best practices, tips, and techniques for successful client interactions.
- Cross-trained and backed up other customer service managers.
Manager/Owner
Dtayls Inc. /Keva Juice
03.2004 - 05.2009
- Co-founded the company
- Managed senior-level personnel working in marketing and sales capacities.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Ran everyday operations as a small business owner
- Doubled store revenue in span of three years
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Managed and motivated employees to be productive and engaged in work.
Education
BS - Finance
University of Colorado in Colorado Springs
Skills
- Team leadership
- Creativity
- Team leadership
- Problem Solving
- Strategic planning
- Leadership
- Project management
- Team Collaboration
- P>
- Forecasting abilities
- P>
- Team Training
- P>
- Campaign execution
- P>
- Analytical Thinking
- P>
- Client Relationship Building
- P>
- Efficient in multiple computer programs, such as Excel and PowerPoint
- P>
- Skilled oral speaker and trainer
- P>
- Customer training
Personal Information
Title: Account Manager
Timeline
Account Manager
NTVB
05.2015 - Current
Advanced Sales/Retention
Wide Open West
09.2009 - 05.2015
Manager/Owner
Dtayls Inc. /Keva Juice
03.2004 - 05.2009
BS - Finance
University of Colorado in Colorado Springs
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