Robert Taylor
Fullerton,California
Summary
Results-driven Technical Specialist with extensive experience in telecommunications, technical documentation, and user training. Proven ability to analyze customer feedback and enhance service delivery.
Overview
18
18
years of professional experience
Work History
Technical Specialist
ASD Supply
Fullerton, CA
06.2016 - Current
- Worked with Hoag, Providence Health Care and Cedars-Sinai for cart roll out and build requirements based on hospital IT staff requirements.
- Diagnosed and resolved issues in Capsa M38 and Trio carts, focusing on lift column power supplies and implementing necessary software enhancements.
- Provided expert support for system integrations and software applications used in operations.
- Analyzed customer feedback to improve service delivery and enhance user experience.
- Led training sessions on technical tools and processes, fostering team knowledge and skills development.
- Collaborated with engineering teams to identify product improvements based on customer feedback.
- Diagnosed and resolved software and hardware issues using troubleshooting tools effectively.
- Delivered exceptional technical support via phone, email, and chat for diverse customer inquiries.
- Trained new team members on support protocols and best practices to enhance service quality.
- Analyzed support tickets data to identify trends and recommend process enhancements for efficiency.
President
ReadyLift Suspension
Anaheim, CA
01.2008 - 06.2016
- Led strategic initiatives to enhance product offerings and expand market reach.
- Oversaw operational workflows, ensuring efficiency in production and distribution processes.
- Developed and implemented training programs to elevate staff performance and skill levels.
- Fostered partnerships with suppliers to streamline procurement and reduce costs.
- Established quality control measures to maintain product integrity and customer satisfaction.
- Mentored emerging leaders, cultivating talent for future growth within the organization.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
Education
General Studies
Rancho Santiago College
Santa Ana, CASkills
- Telecommunications
- User training expertise
- Experienced in computer-aided design
Timeline
Technical Specialist
ASD Supply
06.2016 - Current
President
ReadyLift Suspension
01.2008 - 06.2016
General Studies
Rancho Santiago College