Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Robert T. Corbett

Whitman,MA

Summary

Detail-oriented professional with strong organizational skills and a proven ability to collaborate effectively with diverse teams. Demonstrated success in managing projects and enhancing operational efficiency. Committed to leveraging expertise to contribute to organizational goals and foster a positive work environment.

Overview

27
27
years of professional experience

Work History

Technician

Proctor and Gamble
South Boston, MA
01.2020 - Current
  • Lead, coach, develop, and actively support their Operating Team’s loss elimination efforts. Including the use of (UPS, MTM, WPA).
  • Serve as backup to the Operating Team RTT, and help in setting direction for planned work on the line for their shift.
  • Build the capability of the Operating Team to deliver short- and long-term business needs, utilizing IWS principles and standards.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Followed safety practices to safeguard against injury and damage to property.

Owner/Operations Manager

South Shore Venom Baseball Club
Hanover, MA
01.2016 - 01.2020
  • Oversee the overall operation of a 15,000-square-foot facility and twenty-six baseball and softball teams.
  • Schedule facility updates and repairs while working around team usage.
  • Manage the overall budget and contracts for the club.
  • Manage rental agreements for the facility.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Identified new opportunities for growth, expansion, and diversification.

Account Manager

Northeast Security
Hingham, MA
01.2018 - 01.2019
  • Directed staff management and scheduling.
  • Completed daily activity reports while monitoring the Derby Street Shopping Center.
  • Hired new personnel to ensure shift coverage.
  • Resolved customer complaints in a timely manner.
  • Developed successful customer relationships
  • Acted as main point of contact in matters relating to client concerns and needs.

Operations Manager

Boston Financial Data Services/DST
Canton, MA
01.2002 - 01.2019
  • Coordinated night shift activities involving opening, scanning, and bank deposits for Mutual Fund, Settlement, and Proxy clients.
  • Oversaw utilization of SCL, Pitney Bowes, Opex, and IBML scanning applications and equipment.
  • Managed daily pickup and delivery schedules with FedEx, UPS, USPS, and couriers.
  • Achieved client satisfaction by consistently meeting service level agreements and processing objectives.
  • Organized work schedules for fifty associates on 2nd and 3rd shifts in line with forecasted volumes.
  • Responsible for updating all client, audit, and department procedures.
  • Responsible for the billing and P.O. Box renewals for all 100 clients serviced.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Processing Representative/Senior Specialist

Boston Financial Data Services
Braintree, MA
01.1998 - 01.2002
  • Oversaw preparation and processing of transactions for 80 Mutual Fund clients.
  • Executed account processing and purchase entries using DST, AWD, and IPP platforms.
  • Regularly updated procedure manual and shared changes with colleagues.
  • Provided training sessions for colleagues on policies and procedures related to processing activities.
  • Ensured compliance with applicable laws and regulations related to processing activities.

Education

Quincy College
Quincy, MA

Diploma -

Somerville High School
Somerville, MA

Skills

  • Team leadership
  • Process improvement
  • Safety protocols
  • Budget management
  • Equipment maintenance
  • Microsoft Word, Excel, Powerpoint

Accomplishments

Continuous Improvement Team, BFDS, 01/01/04, 12/31/10

  • Cut existing overtime rate from 50% TO 100%
  • Revised a training program
  • Established baseline productivity reporting system
  • Created a defined verification of deposit process
  • Balanced workflow (Stopped processing delay of small volume clients)

Business Continuity Planner, BFDS, 01/01/12, 12/31/19

  • Monitor and review recovery plan for enhancements
  • Schedule and oversee recovery practices and trial runs
  • Train staff and management team on disaster recovery steps
  • Ensure supplies are stocked and in good order in case of a shelter in place
  • Work with surrounding hotels to ensure rooms are available in case of a disaster
  • Supply external clients with documented procedures

President of Whitman Baseball and Softball Association, WBSA, 01/01/15, 12/31/17, Led an organization with 750 members

References

References available upon request.

Timeline

Technician

Proctor and Gamble
01.2020 - Current

Account Manager

Northeast Security
01.2018 - 01.2019

Owner/Operations Manager

South Shore Venom Baseball Club
01.2016 - 01.2020

Operations Manager

Boston Financial Data Services/DST
01.2002 - 01.2019

Processing Representative/Senior Specialist

Boston Financial Data Services
01.1998 - 01.2002

Quincy College

Diploma -

Somerville High School

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