Summary
Overview
Work History
Education
Skills
Timeline
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Robert Teunis III

Gaithersburg,MD

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Consistently maintains and surpasses sales targets while also providing customers with the best experience possible. Always eager to learn more and improve each day!

Overview

12
12
years of professional experience

Work History

General Manager

Hastens Tysons Galleria
04.2023 - 01.2024
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Formulated policies and procedures to streamline operations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.

Store Manager

Hastens Tysons Galleria
04.2019 - 04.2023
  • Responsible for maintaining consistently high sales targets and growth .
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Sales Associate

Nordstrom
02.2017 - 04.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Optical Sales Manager

Teunis Vision Center
02.2014 - 03.2017
  • Hiring and training staff to perform all aspects of their job
  • Managing Inventory
  • Processing insurance and billing
  • Managing schedule for all employees
  • Adjusting eyeglasses to better fit customers
  • Consulting with doctors to fit customers with proper lenses while also promoting additional add ons such as coatings etc...
  • working with vendors on a regular basis and assisting in buying for frames , lenses etc...
  • Responsible for daily operations and cleanliness of store
  • Increased Pro Shop sales through effective merchandising strategies and engaging product demonstrations.

Pro Shop Attendant

Red Gate Golf Club
05.2012 - 10.2015
  • Provided expert advice on golf equipment, assisting customers in making informed purchasing decisions.
  • Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
  • Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
  • Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
  • Managed cart staff daily operations to ensure best customer experience possible

Education

No Degree -

Montgomery College
Rockville, MD

High School Diploma -

Col. Zadok Magruder High School
Rockville, MD
06.2011

Skills

  • Operations Management
  • Schedule Management
  • Customer Relations
  • Account Management
  • Advertising and Marketing
  • Sales Team Development
  • Purchasing
  • Staffing
  • Sales Analysis
  • Leadership and Team Building
  • Problem Resolution

Timeline

General Manager

Hastens Tysons Galleria
04.2023 - 01.2024

Store Manager

Hastens Tysons Galleria
04.2019 - 04.2023

Sales Associate

Nordstrom
02.2017 - 04.2019

Optical Sales Manager

Teunis Vision Center
02.2014 - 03.2017

Pro Shop Attendant

Red Gate Golf Club
05.2012 - 10.2015

No Degree -

Montgomery College

High School Diploma -

Col. Zadok Magruder High School

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Robert Teunis III