Robert Tevis
Richmond,IN
Summary
Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Results-driven for high productivity and efficient task completion. Skilled in customer relationship management, inventory control, and sales forecasting, ensuring smooth operation of retail environments. Excel in communication, leadership, and problem-solving, contributing to team success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Upper Valley Medical Center
06.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
Team Member
Adidas Outlet
10.2021 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
Assistant Store Manager
Tilly's Clothing Store
08.2021 - 06.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Sales Team Lead
American Eagle Outfitters, Inc
03.2021 - 08.2021
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
Department Manager
Culver's Restaurant
01.2020 - 03.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Crew Member
Chipotle Grill
02.2019 - 12.2019
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Organized and restocked supplies to support operations and team productivity.
- Assembled and served meals according to specific guest requirements.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Sales Associate
Tilly's Clothing Store
11.2018 - 01.2019
- Organized inventory shelves for easy access and maintenance of stock levels.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to achieve daily goals.
- Operated cash registers to process payments from customers.
Sales Associate
American Eagle Outfitters, Inc
11.2017 - 10.2018
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Supported loss prevention initiatives to minimize theft.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Signed for incoming shipments in manager's absence.
- Operated cash register.
- Invited customers to participate in store activities and special events.
- Maintained store and maintained appearance.
- Suggested additional items and merchandise to boost sales.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Education
Physical Therapy
Sinclair Community College
Dayton, OHBusiness Management
Ivy Tech Community College
Richmond, INBusiness Management
Indiana University East
Richmond, INRichmond High School
Richmond, IN06.2016
Skills
- Training Coordination
- Customer Service
- Pre-Admission Requests
- Work Quality Evaluation
- Multitasking and Organization
- Insurance Company Knowledgeable
- Communicating to Patients and Families
- Organized and Efficient
- Documenting and Recording Information
- Microsoft Office
- Registration and Scheduling
- Resolving Problems
- Gathering Information from Patients
- Explaining Policy and Procedures
- Calm and Effective Under Pressure
- Co-Payment Collection
- POS Systems
- Team Building and Leadership
- Store Opening and Closing
- Hiring and Training
- Mentoring and Coaching
- Work Planning and Prioritization
- Hiring and Onboarding
- Decision Making
Timeline
Patient Access Specialist
Upper Valley Medical Center
06.2022 - Current
Team Member
Adidas Outlet
10.2021 - 08.2023
Assistant Store Manager
Tilly's Clothing Store
08.2021 - 06.2022
Sales Team Lead
American Eagle Outfitters, Inc
03.2021 - 08.2021
Department Manager
Culver's Restaurant
01.2020 - 03.2021
Crew Member
Chipotle Grill
02.2019 - 12.2019
Sales Associate
Tilly's Clothing Store
11.2018 - 01.2019
Sales Associate
American Eagle Outfitters, Inc
11.2017 - 10.2018
Physical Therapy
Sinclair Community College
Business Management
Ivy Tech Community College
Business Management
Indiana University East
Richmond High School
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