Robert Thacker
Newport,United States
Summary
Dynamic management professional with 20 years of experience in executive support and team leadership. Expertise in office management, financial operations, invoicing, and vendor negotiations. Recognized for exceptional customer service and effective collaboration, with a strong background in database management and contract administration. Proven ability to drive business growth through strategic leadership and client relationship development.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CEO/Business Owner/Operator
Myers Diversified
Newport, TN
10.2017 - Current
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, prepared bank deposits, and assessed financial transaction reports.
- Conferred with customers to understand needs and finalize purchase orders.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Kept up to date on regulatory changes affecting business operations.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Production Manager
Eastern Plating
Newport, TN
06.2009 - 04.2018
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Scheduled staff work assignments, rotations, and overtime.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Established and updated production schedules to meet changing demands.
- Coordinated production requirements with material handling and staffing functions.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Coached and mentored employees to develop and enhance career skills.
- Aided raw material planning and escalated supplier issues, preventing shortages.
- Supported audit reviews and initiated corrective actions.
Production Planner
Otics Usa
Morristown, TN
07.2006 - 02.2009
- Created production schedules by considering deadlines for customer orders and sales forecasting.
- Reduced operating costs by synchronizing sales goals with production.
- Supervised and guided materials planning and production teams to drive business objectives.
- Oversaw workload versus inventory base to estimate maximum capacity and to present inefficiencies and probable risks to stakeholders.
- Demonstrated optimal inventory management skills through accurate demand forecasting.
- Developed production procedures by evaluating workflow, devising targeted plans and creating customer order schedules aligned with available materials and resources.
- Prepared production schedules for various manufacturing activities and maintained levels to achieve consumer demands.
- Compiled data on spreadsheets to devise forecasts for production planning by gathering input from production staff and leaders.
Service Manager
Airport Honda
Alcoa, TN
08.2002 - 05.2006
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Bachelor of Science - Business Administration
The University of Tennessee
Knoxville, TN04.2002
Skills
- Strategic Decision-Making
- Relationship Building
- Staff Management
- Sales Strategics
- Resources Allocation
- Work Planning and Prioritization
- New Business Development
- Verbal and Written Communication
- Employee Training
- Cost Control and Budgeting
- Risk Mitigation and Management
- Cost Analysis and Savings
- Revenue Forecasting
- Customer Service Management
- Records Organization and Management
- Financial Statement Review
- Administrative Management
- Process Improvements
- Business Leadership
- Employee Motivation
- Problem solving
- Customer relations
- Contract negotiation
- Business development
- Production scheduling
- Inventory management
- Strategic partnerships
Certification
- DOT HAZ mat certified
- RCRA certified
- CDL License
- OSHA forklift certified
- OSHA certified for forklift training
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective Warehouse space that significantly impacted efficiency and improved operations.
- Led team to achieve company high revenue on a yearly basis, earning recognition from upper management and financial reward.
Activities
- Board Member of Keep Cocke County Beautiful, 2021
- Conservation award for recycling, 2020
- Employee of the year, 2005
- Leadership development class, 2020
Timeline
CEO/Business Owner/Operator
Myers Diversified
10.2017 - Current
Production Manager
Eastern Plating
06.2009 - 04.2018
Production Planner
Otics Usa
07.2006 - 02.2009
Service Manager
Airport Honda
08.2002 - 05.2006
Bachelor of Science - Business Administration
The University of Tennessee
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