Robert Theriault

• Trained and motivated employees to perform daily business functions.
• Consulted with customers to assess needs and propose optimal solutions.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Conducted regular reviews of operations and identified areas for improvement.
• Devised and implemented processes and procedures to streamline operations.
• Frequently inspected production area to verify proper equipment operation.
• Evaluated customer needs and feedback to drive product and service improvements.
• Generated reports detailing findings and recommendations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Developed effective improvement plans in alignment with goals and specifications.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Scheduled conferences with parents to discuss students' progress and classroom behavior.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Prepared quizzes, tests and examinations to gauge how well students were learning.
• Helped students explore concepts with engaging, learning-focused activities.
• Increased educational expertise and knowledge by participating in instructor-oriented workshops.
• Created and developed lesson plans to meet students' academic needs.
• Developed and implemented classroom routines to address varying student needs.
• Adapted teaching methods and materials to meet students' varying needs.
• Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Operated Swiss Automatic Screw Machine Production Plant specializing in miniature components servicing various industries

• with custom products to specs.

Operated both cam and CNC equipment.

Designed and produced custom tooling and programming per product.

Quality Control Manager.

Cost manager for both job and plant.

Product quoting.

Material purchasing.

Account manager.

• Trained and motivated employees to perform daily business functions.
• Consulted with customers to assess needs and propose optimal solutions.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Assisted in recruiting, hiring and training of team members.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Manually set up machinery, lathes, and grinders.
• Used CNC and manual equipment to perform both initial and final machining.
• Operated drill presses, lathes and milling machines to produce required parts.
• Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
• Adjusted machine settings to reduce waste and improve efficiency.
• Utilized micrometers and calipers to measure and verify precise tolerances.
• Inspected completed parts to verify compliance with specifications and quality standards.
• Established machining parameters and test runs for new parts and components.
• Repaired and maintained machine tools, fixtures and other production equipment.
• Calibrated and aligned machine components for proper functioning.
• Studied sample parts, blueprints or engineering information to determine methods or sequences of operations needed to fabricate products.
• Utilized CAD and CAM software to design tool paths, select cutting tools and set machine parameters.
• Inspected and measured machined parts for conformance to specified tolerances.
• Operated CNC and manual lathes, mills and drill presses to produce precision machined components.
• Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
• Collaborated with engineers and other machinists to develop optimal machining processes.