Summary
Overview
Work History
Education
Skills
Timeline
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Robert Thomas

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

30
30
years of professional experience

Work History

Account Manager

Bunzl
02.2019 - 03.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved or exceeded company-defined sales quotas.
  • Attended monthly sales meetings and quarterly sales trainings.

Account Manager

Service Paper Co
01.1991 - 02.2019
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.

Education

High School Diploma -

Highland High School
Highland, MI
09.1979

Skills

  • Brand Management
  • Account Servicing
  • Trend forecasting
  • Customer Service
  • Account development
  • Business Development
  • Territory Management
  • Sales Development
  • Team Training
  • Revenue Generation
  • Account Management
  • Sales expertise

Timeline

Account Manager

Bunzl
02.2019 - 03.2021

Account Manager

Service Paper Co
01.1991 - 02.2019

High School Diploma -

Highland High School

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Robert Thomas