Robert Thomas
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Application Analyst
Spring EQ
07.2023 - Current
- Analyze 1003s for accurate income and credit documentation in order to prepare the file for an initial underwrite.
- Collaborate with Account Executives and brokers to ensure the upfront operations went smoothly and all minimum required documentation was provided for review.
- Review credit reports, appraisals, and loan ratios on potential qualification for a loan.
- Manage inbound requests from internal and external customers, confirming all items are handled accurately within prescribed timeframes and guidelines.
Sales Associate
MAYFAIR BEVERAGE
05.2022 - 07.2023
- Develop and manage relationships with businesses across Northeast Philadelphia
- Learn all products and services for an in-depth understanding of the industry, sales trends, and sales forecasts
- Calculate alcohol totals and sales tax per order through Excel spreadsheets
- Distribute beer orders to bar locations in a timely and diligent manner
- Identify new enterprises and continually work to gain new sales accounts for business growth.
Mortgage Loan Processor
NEWREZ, LLC
10.2019 - 05.2022
- Be main point of contact for Borrowers from origination of loan all the way through Closing and Funding
- Verify and review Borrowers' credit report, income, property appraisal, employment history, and title insurance information in order to prepare loan applications for Underwriting
- Schedule closing appointments with Title companies by confirming day, time, and location with Borrower and ensuring they are aware of any funds due at closing
- Issue support to Loan Officers and Underwriters by ensuring accurate and timely processing of mortgages, mainly Refinances
- Certify compliance with underwriting guidelines, company policies, and lending program requirements.
Customer Service Representative/Closing Disclosure Review Desk
DITECH FINANCIAL, LLC
07.2016 - 10.2019
- Supply customer service to current Ditech borrowers via email & telephone
- Collaborate with Loan Officers, Processors, Closers, and Managers to ensure that our Ditech customers experience a smooth and operative process towards closing the Purchase or Refinance of their home loan
- Work jointly with Title agencies to assure that signing appointments are scheduled in a swift yet timely manner in order to satisfy the closing of a home loan
- Make 100-150 calls per day in an attempt to review closing disclosure documents with borrowers and make sure they are well informed and prepared for their upcoming closing appointment with an assigned notary.
Driver and Warehouse Assistant
ROUTE MESSENGERS OF PENNSYLVANIA (RMP)
10.2015 - 06.2016
- Offer white glove delivery, courier, warehouse, and logistics services to commercial customers in the Northeast Corridor
- Focus on satisfaction by providing the best possible service every day to earn loyalty through delivering personalized, flexible, and reliable services at the best
- Provide daily, weekly, and monthly routes with next day delivery of all packages, as well as evening pickups with next day service.
Education
BBA - Marketing
Temple University
Philadelphia, PA12.2015
Skills
- Communication
- Hospitality
- Time Management
- Decision Making
- Analytical
- Research
- Team Oriented
- Negotiation
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Customer Support
Timeline
Application Analyst
Spring EQ
07.2023 - Current
Sales Associate
MAYFAIR BEVERAGE
05.2022 - 07.2023
Mortgage Loan Processor
NEWREZ, LLC
10.2019 - 05.2022
Customer Service Representative/Closing Disclosure Review Desk
DITECH FINANCIAL, LLC
07.2016 - 10.2019
Driver and Warehouse Assistant
ROUTE MESSENGERS OF PENNSYLVANIA (RMP)
10.2015 - 06.2016
BBA - Marketing
Temple University
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