Robert Thomas
Los Angeles,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Office Billing Manager
Concise Care Group
06.2023 - Current
- Collaborated with cross-functional teams to enhance overall business performance, addressing any discrepancies or concerns proactively.
- Optimized cash flow by consolidating invoices, improving payment terms, and effectively managing credit control processes.
- Created a culture of continuous improvement within the department, encouraging feedback from staff members to identify areas for growth or change.
- Streamlined office operations for improved efficiency, delegating tasks to team members and monitoring performance.
- Billing for (ALWP) Assisted Living Waiver Program Medi-Cal & (ECM) Enhanced Care Management Program.
Medical Billing and Collections Specialist
Rockport Healthcare Services
02.2021 - 06.2023
- Reduced claim denials by diligently reviewing patient account for correct billing information.
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Implemented efficient workflows within the department that led to increased productivity levels among staff members while reducing errors in claim submissions.
- Compiled and tracked outstanding balances owed to medical facilities.
- Corrected, completed and processed claims for multiple payer codes.
- Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
Patient Account Representative
Navigant Cymetrix
03.2011 - 02.2021
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Electronically submitted bills according to compliance guidelines.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
- Maintained accurate records of customer accounts, payments and payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
Education
Associate of Arts - Liberal Arts And General Studies
Los Angeles Southwest College
Los Angeles, CA12.2008
High School Diploma -
Morningside High School
Inglewood, CA06.2004
Skills
- Payment tracking
- HIPAA knowledge
- Collections experience
- Claims Processing
- Insurance Verification
- Collections understanding
- Customer Service
- Problem-Solving
- Payment posting
- Attention to Detail
- Multitasking
- Accounts Receivable
- Accounts Payable
Timeline
Office Billing Manager
Concise Care Group
06.2023 - Current
Medical Billing and Collections Specialist
Rockport Healthcare Services
02.2021 - 06.2023
Patient Account Representative
Navigant Cymetrix
03.2011 - 02.2021
Associate of Arts - Liberal Arts And General Studies
Los Angeles Southwest College
High School Diploma -
Morningside High School
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