Robert Thomas
Lawrenceville,GA
Summary
To obtain a senior leadership position utilizing my experience and skills in Supply Chain Management, Transportation/Logistics, Organizational Development, and Employee Training to coach, guide and mentor aspiring supervisors into higher levels of leadership within the organization.
Overview
25
25
years of professional experience
Work History
Planning Dispatcher/PT Coordinator
Saia LTL Freight
Johns Creek
05.2023 - Current
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Developed strategies for improving efficiency within the dispatch department.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Operations Manager
DHL Supply Chain - ASOS
06.2020 - 05.2023
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
Operations Manager
DHL Supply Chain - Proctor & Gamble
12.2018 - 07.2020
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
Transportation Program Manager, Amazon Logistics
Amazon.com
02.2016 - 12.2018
- Developed and maintained project plans, schedules, and budgets.
- Designed surveys for customers seeking feedback on their experience with the program offerings.
- Monitored performance metrics to ensure timely completion of tasks.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
Dispatch Manager, Prime Now
Amazon.com
03.2013 - 03.2016
- Served as primary contact for external vendors providing transportation services.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
- Collaborated with IT department on system enhancements that would increase operational efficiency.
- Established relationships with local police departments for assistance when needed.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
Station Operations Manager
FedEx Express
Atlanta
10.2012 - 03.2013
- Analyzed operational data to identify trends and opportunities for optimization.
- Recruited, hired, trained, evaluated, coached, mentored and disciplined staff members.
- Developed systems for tracking staff performance metrics.
- Facilitated communication between internal teams and external partners involved in day-to-day operations.
- Collaborated with other departments on projects related to station operations.
- Provided leadership and direction to the station operations team.
Operations Manager
Station
Norcross
06.2010 - 09.2012
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Ramp Operations Manager
FedEx Express
Orlando
02.2003 - 06.2010
- Implemented new strategies to improve efficiency and reduce costs associated with ramp operations.
- Maintained accurate records of aircraft arrivals and departures, load factors, fuel consumption.
- Collaborated with flight crews and other departments to ensure smooth operation of flights.
- Performed troubleshooting on ground support equipment as needed.
- Resolved customer complaints in a timely manner by taking appropriate corrective action.
Swing Dispatcher
Southeast District
Atlanta
02.2000 - 02.2003
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Maintained logs of all incoming calls and assigned tasks.
- Interacted with local law enforcement agencies when responding to incidents in progress.
Education
Bachelors of Business Administration - Marketing / Finance
Savannah State University
Savannah, GASkills
- Six Sigma Black Belt
- 5S Certification/Implementation
- Excel
- Inventory
- Inventory Control
- MS Office
- Microsoft Word
- Management
- Operations
- Training
- Microsoft Office
- Forklift
- Logistics
- SAP
- Leadership Development
- Budgeting
- Forecasting
- Customer service
- Warehouse management system
- Organizational skills
- Analysis skills
- Time management
- Warehouse experience
- Microsoft Outlook
- Supply chain management
- Inventory management
- Warehouse management
- Supply chain
- Freight
- Purchasing
- Profit & loss
- Procurement
Military Experience
Honorable Discharge
TSGT - Transportation Operations
Timeline
Planning Dispatcher/PT Coordinator
Saia LTL Freight
05.2023 - Current
Operations Manager
DHL Supply Chain - ASOS
06.2020 - 05.2023
Operations Manager
DHL Supply Chain - Proctor & Gamble
12.2018 - 07.2020
Transportation Program Manager, Amazon Logistics
Amazon.com
02.2016 - 12.2018
Dispatch Manager, Prime Now
Amazon.com
03.2013 - 03.2016
Station Operations Manager
FedEx Express
10.2012 - 03.2013
Operations Manager
Station
06.2010 - 09.2012
Ramp Operations Manager
FedEx Express
02.2003 - 06.2010
Swing Dispatcher
Southeast District
02.2000 - 02.2003
Bachelors of Business Administration - Marketing / Finance
Savannah State University
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