Robert Thomas
Lawrenceville,GA
Summary
Dynamic Operations Manager with a proven track record at FedEx Express, leveraging Six Sigma methodologies to enhance efficiency and reduce costs. Skilled in leadership development and customer service, I excel in optimizing processes and fostering team performance, ensuring high satisfaction rates while driving operational excellence.
Overview
32
32
years of professional experience
Work History
Dispatch Load Planner/Analyst
SAIA LTL Freight
05.2023 - Current
- Generate daily reports that capture response times and call volumes to execute operational decisions. Devise and implement strategies to enhance dispatch department efficiency. Monitor vehicle locations using GPS technology to furnish real-time status updates. Assign closed loads to available routes considering efficiency and service metrics.
Operations Manager I
DHL Supply Chain/ASOS
06.2020 - 05.2023
- Enhanced operational efficiency, leading to a reduction in operating costs without compromising customer satisfaction levels. Addressed and resolved customer issues promptly, upholding high standards of customer service satisfaction. Maintained adherence to safety protocols, ensuring a secure working environment for all staff members. Oversaw daily employee operations, focusing on optimizing productivity and upholding quality benchmarks to meet KPI’s and SLA’s. Hired, trained, coached, and mentored all supervisory level personnel.
Operations Manager I
DHL Supply Chain/Proctor & Gamble
12.2018 - 07.2020
- Developed and executed cost-reduction strategies that maintained customer satisfaction. Maintained compliance with safety regulations, fostering a secure workplace environment. Supervised daily operations, optimizing team productivity and upholding quality standards. Oversaw daily employee operations, focusing on optimizing productivity and upholding quality benchmarks to meet KPI’s and SLA’s. Hired, trained, coached, and mentored all supervisory level personnel.
Transportation Program Manager
Amazon.com
02.2016 - 12.2018
- Managed the development and maintenance of project plans, schedules, and budgets, ensuring adherence to timelines and financial constraints. Conducted customer feedback surveys to assess satisfaction with program offerings, informing continuous improvement efforts. Compiled and analyzed performance metrics to guide team members toward meeting project objectives within established deadlines.
Dispatch Manager
Amazon.com
03.2013 - 03.2016
- Managed a comprehensive monitoring system for driver performance, emphasizing adherence to safety protocols, route efficiency, and punctuality for the Prime Now project. Conducted dispatcher training programs on organizational policies and route scheduling techniques, ensuring alignment with best practices. Coordinated with IT to refine operational systems, resulting in enhanced efficiency, and regularly produced reports on fleet usage and cost metrics.
Dispatch Operations Manager
FedEx Express
Atlanta, GA
09.2006 - 03.2013
- Streamlined dispatch operations by analyzing performance data, leading to enhanced process efficiencies and optimization opportunities. Fostered team development and performance management through effective recruitment, training, and evaluation, while maintaining open lines of communication across departments.
Operations Manager
FedEx Express
Savannah, GA/Atlanta, GA
06.2002 - 09.2006
- Addressed customer issues effectively, maintaining high satisfaction rates. Developed and executed cost-reduction strategies without compromising service quality. Oversaw daily operations, enforcing safety standards and fostering a productive work environment. Assigned 2 large revenue accounts as the Account Executive to maintain and grow the business relationship.
Ramp Operations Manager
FedEx Express
Savannah, GA
02.1999 - 06.2002
- Enhanced ramp operations efficiency and cost-effectiveness through the implementation of strategic improvements Coordinated with flight crews and various departments to maintain smooth flight operations, including meticulous tracking of aircraft movements and fuel usage. Addressed and resolved customer complaints promptly, ensuring satisfactory outcomes and maintaining service standards.
Courier
FedEx Express
Savannah, GA
12.1993 - 02.1999
- Picked up and delivered customer packages in several different geographical areas over the course of 6 years and entered management in 1999.
Education
Bachelors of Business Administration - Marketing/Finance
Savannah State University
Savannah, GeorgiaBusiness Studies
Tuskegee University
Tuskegee, AlabamaSkills
- Six Sigma Black Belt
- 5S Certification/Implementation
- Excel
- Inventory
- Inventory Control
- MS Office
- Microsoft Word
- Management
- Operations
- Training
- Microsoft Office
- Forklift
- Logistics
- SAP
- Leadership Development
- Budgeting
- Forecasting
- Customer Service
- Warehouse Management System
- Organizational Skills
- Analysis skills
- Time Management
- Warehouse Experience
- Microsoft Outlook
- Supply Chain Management
- Inventory Management
- Warehouse Management
- Supply Chain
- Freight
- Purchasing
- Profit & Loss
- Procurement
MILITARY
United States Air Force Savannah, GA Transportation Specialist - E6 - Veteran 1988-1998
National Defense Medal
Timeline
Dispatch Load Planner/Analyst
SAIA LTL Freight
05.2023 - Current
Operations Manager I
DHL Supply Chain/ASOS
06.2020 - 05.2023
Operations Manager I
DHL Supply Chain/Proctor & Gamble
12.2018 - 07.2020
Transportation Program Manager
Amazon.com
02.2016 - 12.2018
Dispatch Manager
Amazon.com
03.2013 - 03.2016
Dispatch Operations Manager
FedEx Express
09.2006 - 03.2013
Operations Manager
FedEx Express
06.2002 - 09.2006
Ramp Operations Manager
FedEx Express
02.1999 - 06.2002
Courier
FedEx Express
12.1993 - 02.1999
Bachelors of Business Administration - Marketing/Finance
Savannah State University
Business Studies
Tuskegee University
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