Robert Thomas
Sandy,UT
Summary
Results-driven professional with over 8 years of experience in banquet operations. Skilled in staff recruitment, training, and development, alongside a strong focus on customer-oriented management and attention to detail, ensuring memorable guest experiences.
Overview
12
12
years of professional experience
Work History
Banquet Manager
Hyatt Regency Salt Lake City
Salt Lake City, Utah
01.2024 - Current
- Oversaw all banquet operations, ensuring seamless execution from client consultation to event conclusion.
Recruited and trained over 50 staff members, fostering high-skill teams for exceptional service delivery.
Led opening of two hotel banquet departments, developing operational procedures and training manuals.
Enhanced guest satisfaction through meticulous attention to detail and proactive problem-solving strategies.
Director of Banquet Operations
Hyatt
Stowe, Vermont
04.2022 - 01.2024
- Developed training programs for banquet staff on service standards.
- Developed relationships with local businesses in order to secure preferred pricing for goods or services used by the Banquet Operations Department.
- Analyzed customer feedback from surveys or comment cards in order to improve service quality.
- Responsible for hiring, training, motivating, scheduling, evaluating and disciplining banquet staff members.
Assistant Banquet Manager
Hilton Burlington
Burlington, USA
03.2014 - 04.2022
- Assisted Banquet Manager in developing strategies and goals for operational success.
- Coordinated food service operations to ensure compliance with company standards.
- Trained servers on specific responsibilities to enhance service delivery.
- Organized and executed banquet events to achieve high customer satisfaction.
- Delivered exceptional customer service, fostering repeat business and profitability.
Assistant Food And Beverage Manager
Sheraton Suites Fort Lauderdale at Cypress Creek
Fort Lauderdale, USA
03.2017 - 12.2017
- Developed and implemented tailored service plans to the needs of particular clients.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Facilitated the implementation of Interstate hotels safety program by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating time lines to ensure successful launch.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
Education
Hotel Restaurant Management -
Champlain College
Burlington, VT06.2014
Skills
- Customer oriented management
- Organizational skills
- Communication skills
- Detail oriented
- Guest experience
- Leadership skills
- Client relations
- Vendor relations
- Customer service
- Multi-tasking
- Negotiation
- Problem-solving abilities
Timeline
Banquet Manager
Hyatt Regency Salt Lake City
01.2024 - Current
Director of Banquet Operations
Hyatt
04.2022 - 01.2024
Assistant Food And Beverage Manager
Sheraton Suites Fort Lauderdale at Cypress Creek
03.2017 - 12.2017
Assistant Banquet Manager
Hilton Burlington
03.2014 - 04.2022
Hotel Restaurant Management -
Champlain College
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