Robert Thomas
River Grove,IL
Summary
Results-driven professional with expertise in managing operations across multiple locations and navigating market dynamics. Proficient in creating effective training programs and collaborative strategies that boost team performance and drive business success.
Overview
36
36
years of professional experience
Work History
Business Enterprise Program for the Blind Manager
T Vend
Chicago, Illinois
01.2009 - Current
- Manage all aspects of vending company (T Vend).
- Currently run a retail café and 12 satellite locations.
- Responsibilities include managing all aspects of a retail location (Cafe 536) and managing all aspects of 12 satellite vending locations.
Business Development Manager
RCN Telecom Services LLC
Chicago , IL
01.2008 - 01.2009
- Responsible for acquiring new home builds for multi-dwelling residences thru the acquisition of "access agreement" and "right of entry" contracts.
- Developed positive customer relationships with Developers, Property Managers and Condominium Board Presidents.
- Negotiated and closed contracts resulting in meeting and exceeding my quotas the entire time.
Business Account Manager
Comcast
Oak Brook , IL
01.2006 - 12.2008
- Responsible for acquiring new customers for commercial online high-speed internet and video products.
- Attained 100% plus of monthly quota on a regular basis.
- Grew Commercial accounts and associated revenue. Completed all goals and reporting prior to set deadlines.
Regional Sales Manger
US Cellular-Premier Locations
Palatine , IL
02.2003 - 01.2006
- Responsible for managing all aspects of 14 US Cellular Indirect locations.
- Facilitated staffing, process, production, inventory, training and reporting.
- Led all premier districts in monthly sales and activations from July 2003 thru March 2005.
- Interviewed, hired and trained over 45 sales associates while maintaining minimal turnover.
Senior Business Manager
Motorola
Libertyville , IL
03.1997 - 12.2002
- Responsible for driving sell-thru and market share of Motorola Cellular product for all distribution channels in the Central Region.
- Coordinated regional product training and effectively used sports marketing and overall promotional opportunities to increase sell-thru of Motorola product.
Customer Service Manager
Motorola
Schaumburg, Illinois
02.1990 - 12.1997
- Responsible for the growth and development of the Customer Service Department for the Land Mobile Product Sector.
- Managed and trained 35 plus Customer Service Representatives while maintaining a 99% answer rate with an excess of 2500 calls per day in the Customer Response Center.
Education
Associate of Science - Marketing
Triton College
River Grove, IL06-1989
Bachelor of Science - Marketing
Texas Wesleyan University
Fort Worth, TXSkills
- I have a clear understanding of various market dynamics and training techniques
- I have a clear understanding of collaborative efforts as they apply to the success of a multi-level organization
- The ability to clearly identify new training opportunities and new business channels
Timeline
Business Enterprise Program for the Blind Manager
T Vend
01.2009 - Current
Business Development Manager
RCN Telecom Services LLC
01.2008 - 01.2009
Business Account Manager
Comcast
01.2006 - 12.2008
Regional Sales Manger
US Cellular-Premier Locations
02.2003 - 01.2006
Senior Business Manager
Motorola
03.1997 - 12.2002
Customer Service Manager
Motorola
02.1990 - 12.1997
Associate of Science - Marketing
Triton College
Bachelor of Science - Marketing
Texas Wesleyan University