Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Thomas

Clinical Representative
Pittsburgh,PA

Summary

Dynamic and customer-focused clinical sales professional with over a decade of experience at the intersection of medical robotics, clinical applications, and sales enablement. Skilled in supporting complex procedures in high-acuity hospital environments while driving physician adoption, increasing diagnostic yield, and improving clinical outcomes. Proven ability to foster long-term customer relationships, deliver impactful physician and staff education, and exceed sales and growth targets. Adept at partnering with cross-functional teams—including surgeons, pulmonologists, nurses, biomedical engineers, and administrators—to position advanced medical technologies as essential solutions that drive clinical and economic value. Passionate about advancing minimally invasive surgical innovations and committed to delivering best-in-class customer experience.

Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with fluency in Spanish.

Overview

14
14
years of professional experience

Work History

Clinical Representative

Noah Medical
09.2024 - Current
  • Provide intraoperative clinical support for robotic bronchoscopy cases, ensuring physician confidence, staff efficiency, and consistent procedure success.
  • Partner directly with physicians to optimize diagnostic yield and case efficiency, resulting in measurable improvements in outcomes and hospital workflow.
  • Lead educational workshops, physician outreach events, and PCP engagement sessions to build awareness and accelerate adoption of robotic technology.
  • Actively drives territory growth, achieving 125% of quota by expanding customer base and deepening physician relationships.
  • Serve as a trusted clinical consultant by communicating product value, competitive advantages, and workflow integration strategies to hospital leadership and care teams.

Field Service Engineer

Noah Medical
01.2023 - 09.2024
  • Partnered with sales and clinical teams to ensure seamless installations and successful site launches of Noah Galaxy robotic systems.
  • Collaborated closely with physicians and staff to identify unmet needs, provide technical expertise, and influence product improvements that expanded clinical usability.
  • Delivered hands-on training and mentorship to new field engineers, ensuring consistent service quality and customer experience.
  • Strengthened customer trust by owning resolution of escalated issues and delivering rapid solutions that minimized downtime and protected procedure schedules.
  • Acted as a clinical-sales hybrid, often interfacing with physicians to reinforce system benefits and support long-term adoption.

Implementation Manager

Thermo Fisher
01.2021 - 01.2023
  • Oversaw large-scale technology implementations across diverse clinical and industrial accounts, coordinating project timelines, regulatory compliance, and staff training.
  • Partnered with account managers to build strategic growth plans, including early product seeding, discount strategies, and feedback loops for product positioning.
  • Acted as primary liaison for customers during high-value projects, ensuring smooth onboarding, effective training, and long-term satisfaction.
  • Recognized for leadership in training, mentoring, and scaling a team of Customer Success Managers, helping drive adoption and retention across multiple business units.

North American Service Specialist

Thermo Fisher
01.2016 - 01.2021
  • Supported high-profile customer accounts, ensuring successful technology adoption and minimizing disruptions to critical workflows.
  • Developed comprehensive training materials and delivered advanced courses to field service engineers, enhancing system knowledge and customer support readiness.
  • Acted as a subject matter expert for advanced product lines, mentoring engineers and assisting sales teams during pre- and post-installation phases.
  • Collaborated with customers to troubleshoot and resolve technical challenges, strengthening trust and loyalty with key accounts.

Field Service Engineer

Thermo Fisher
01.2012 - 01.2016
  • Installed, serviced, and validated laboratory instrumentation, directly supporting scientists and clinicians in achieving their research and diagnostic goals.
  • Managed service operations, including preventive maintenance, corrective repairs, and IQ/OQ validations, ensuring compliance and operational readiness.
  • Built lasting customer relationships by providing hands-on technical support and training laboratory staff on instrument operation and best practices.

Education

Bachelor of Arts - Biology

Seton Hill University
PA

Skills

  • Clinical Sales & Business Development
  • Physician & Staff Education (OR & Endoscopy Suite)
  • Medical Robotics & Surgical Navigation
  • Territory Growth & Market Expansion
  • Customer Relationship Management
  • Technical Expertise & Case Support
  • Product Positioning & Competitive Differentiation
  • Cross-Functional Collaboration (Sales, Marketing, R&D)
  • Onboarding & Training of Clinical Staff
  • Strategic Account Planning
  • Account servicing
  • Product and service sales
  • Sales forecasting
  • Product knowledge
  • Technical understanding
  • Customer technical support
  • Teamwork and collaboration
  • Relationship building

Timeline

Clinical Representative

Noah Medical
09.2024 - Current

Field Service Engineer

Noah Medical
01.2023 - 09.2024

Implementation Manager

Thermo Fisher
01.2021 - 01.2023

North American Service Specialist

Thermo Fisher
01.2016 - 01.2021

Field Service Engineer

Thermo Fisher
01.2012 - 01.2016

Bachelor of Arts - Biology

Seton Hill University
Robert ThomasClinical Representative