Overview
Work History
Timeline
Summary
Skills
Work Availability
BusinessAnalyst

Robert Thomason

Bowling Green,KY

Overview

21
21
years of professional experience

Work History

Mortgage Loan Officer

U.S. Bank
Bowling Green, KY
07.2016 - Current
  • Generated leads and cultivated relationships with potential borrowers to drive new business
  • Analyzed financial information, credit reports, and loan applications to determine borrower eligibility
  • Advised clients on various mortgage options and helped them choose the most suitable loan program for their needs
  • Collaborated with underwriters, processors, and other stakeholders to gather necessary documentation and resolve any issues that arose during the loan process
  • Maintained up-to-date knowledge of industry regulations, guidelines, and lending programs
  • Negotiated terms and conditions of loans with borrowers while adhering to company policies and regulatory requirements
  • Provided exceptional customer service by promptly responding to inquiries, addressing concerns or complaints professionally

Store Team Lead

Ollies Bargain Outlet
Bowling Green, KY
04.2015 - 07.2016
  • Maintained a store staff of up to 25 employees which consisted of recruiting, selecting, training, coaching, counselling or discipline when needed.
  • Implement store work flow for the sales flow by scheduling projects assigning them to the employees and following up on the final work results.
  • Provided a safe and clean environment for employees as well as customers.
  • Achieved financial goal of over 3.5 million in sales last year by implementing a monthly budget, scheduling expenditures and payroll hours, and maintaining in stock levels set by the company.
  • Responsible for driving productivity and maintaining store standards while increasing sales and controlling inventory shrink.
  • Ensure Customer Satisfaction on a daily basis as well as maintaining customer flow by operating additional registers when needed for speedy checkout. Also responsible for all other cash handling procedures.
  • Assisted District manager when needed with additional store openings or remodels within my area.
  • Maintained operations by implementing the execution of company operational and personnel policies and procedures.

Store Manager

Houchen's Market
Bowling Green, KY
06.2012 - 04.2015
  • Maintain and manage store staff made up of 32 employees including recruiting, hiring, training, developing, counselling and discipline when required.
  • Oversee operations of total store including multiple sub departments.
  • Responsible for meeting and exceeding financial goals including sales, profitability, and payroll percentage.
  • Plan merchandise displays and features to maximize sales and sell through by cross merchandising and seasonal relevance.
  • Promote safe, clean and customer friendly environment while ensuring productivity requirements are met and that all state safety, sanitation, and food service regulations are followed.
  • Focus on customer service and customer shopping experience by identifying opportunities and making changes to enhance customer satisfaction.

Store Manager

Dollar General Market
Bowling Green, KY
11.2004 - 05.2012
  • Maintained a store staff of 35 employees which consisted of recruiting, selecting, training, coaching, counselling or discipline when needed.
  • Implement store work flow for the sales flow by scheduling projects assigning them to the employees and following up on the final work results.
  • Provided a safe and clean environment for employees as well as customers.
  • Achieved financial goal of over 6 million in sales last year by implementing a monthly budget, scheduling expenditures and payroll hours, and maintaining in stock levels set by the company.
  • Responsible for driving productivity and maintaining store standards while increasing sales and controlling inventory shrink.
  • Ensure Customer Satisfaction on a daily basis as well as maintaining customer flow by operating additional registers when needed for speedy checkout. Also responsible for all other cash handling procedures.
  • Assisted District manager when needed with additional store openings or remodels within my area.
  • Maintained operations by implementing the execution of company operational and personnel policies and procedures.

Co-Manager

Dollar General Market
05.2004 - 11.2004
  • Assisted the store manager with all daily aspects of the store operations.
  • Responsible for store orders for merchandise and supplies.
  • Served as a mentor for my junior team members.
  • Worked directly with department leads to aid in successful operation of their respective departments to ensure they are meeting required stock levels and standards set forth by the company.
  • Responsible for the merchandising of all seasonal sets which consisted of planning, ordering, and building the displays, endcaps and any stackout displays.

Timeline

Mortgage Loan Officer

U.S. Bank
07.2016 - Current

Store Team Lead

Ollies Bargain Outlet
04.2015 - 07.2016

Store Manager

Houchen's Market
06.2012 - 04.2015

Store Manager

Dollar General Market
11.2004 - 05.2012

Co-Manager

Dollar General Market
05.2004 - 11.2004

Summary

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.

Skills

  • Relationship selling
  • Loan management
  • Loan product sales
  • Financial analysis
  • Refinancing options
  • Residential mortgage lending regulations
  • Licensed mortgage loan originator

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Robert Thomason