Robert Thompson

• Developed strong customer relationships through attentive listening and prompt resolution of concerns.
• Supported employee growth by providing constructive feedback during performance evaluations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Created and managed project plans, timelines and budgets.
• Maintained database systems to track and analyze operational data.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Evaluated staff performance and provided coaching to address inefficiencies.

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• Developed strong customer relationships through attentive listening and prompt resolution of concerns.
• Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
• Enhanced team productivity by streamlining workflows and implementing time-saving processes.
• Led team meetings focused on goal setting and performance improvement strategies, fostering a collaborative environment for continuous growth.
• Delivered high-quality work consistently, exceeding performance objectives regularly.
• Spearheaded process improvement initiatives that enhanced overall operational efficiency across various departments.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Supported store management with administrative tasks such as scheduling appointments or updating client records.
• Researched new clients for sales team, inputting contact information into Salesforce.
• Streamlined administrative tasks such as paperwork processing, improving efficiency within the department without compromising quality.
• Increased used car sales by implementing effective marketing strategies and promotional campaigns.

• Maintained sufficient inventory levels to meet customer demands at all times.
• Participated in regular cycle counts to confirm accuracy of inventory records.
• Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Collaborated with manufacturing and supply chain management.
• Promoted brand at industry events and through ongoing networking efforts.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Fostered an environment of trust between customers and dealership staff through transparency in pricing negotiations and vehicle history disclosures.
• Enhanced dealership reputation by delivering a personalized buying experience tailored to each customer''s needs.
• Increased new car sales by effectively communicating features and benefits of various models to potential buyers.
• Ensured smooth transaction processes by coordinating with finance, service, and parts departments within the dealership.
• Conducted comprehensive vehicle demonstrations, highlighting key features that appealed to prospective buyers.

• Assist in the recruitment and interviewing for open positions
• Create job postings, screen resumes, and conduct initial phone screens
• Assist with new hire onboarding processes: conducts new hire orientations, ensure new hire paperwork and I9s are complete, and all employee records are accurate
• Conduct all pre-screening requirements: background checks, drug screens, references, etc
• Process all employee benefits packages, including but not limited to Medical, Dental, Vision, Life Insurance, 401K, and STD/LTD
• Lead and assist in benefit open enrollment activities for all active employees
• Maintain employee benefits programs and inform employees of any benefits
• Create, update, and manage employee records and reports.